Need help finding lenses or have an issue with the lenses you have received? We are here to help Monday-Friday 9-5pm EST

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- Model info/Lens size listed/photos
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Fuse Lenses

Shipping Policies
We begin processing your order within 24 hours of receipt. Then, we get working on custom cutting every single order. Each order typically leaves our lab within 3-5 business days. For concierge or RX orders, please allow up to 7-10 business days for processing after your frames have been received.
Keep in mind that shipping is out of our control, so we are unable to guarantee delivery times.

International Orders
We charge the current USPS rate for all international shipping. You can see the price at checkout, after entering your address information. Keep in mind, international customers are responsible for any taxes, duties, or additional fees associated with their purchase.
In addition to first-class shipping, customers also have the option to upgrade to Priority or Express shipping. International shipping times vary based on location, as well as customs or other delays.
Unfortunately, we are unable to process Rx Lenses and Custom Concierge orders for International customers at this time. We're sorry for any inconvenience.

What is your shipping policy?

Do you have any discount codes?
Sure! You can always get a discount on your first order for signing up for our email or text lists. 
In addition, you'll be the first to know about future sales, discounts, promotions, and new products! 
 
Click here to sign up for our email list and receive 10% off in your email.
 
Click here to sign up for our text list and receive 15% off by text message. 
 
P.S. Did you know you can earn $$ off every purchase by signing up for our rewards program?
Sign up for rewards here!

Where can I get a discount?

Yes! We use ID.me at checkout to verify U.S. military, first responder, and medical provider status and offer discounts! We offer 25% off for Military and First Responders!

Do you have Military/First Responder Discounts?

Please visit our frame identification section of the help center for more specific information about identifying your frame. 
 
To find the correct replacement lenses for your frame, the most important information is the frame model number or name, and the lens width/eye size measurement. There will be more information available on the temple. Most commonly there is a color code, temple length, and lens category also listed on the temple. But, there can be even more information than that! A lot of the time, this extra information is not important to finding replacement lenses. 
 
Frame Type/Model Information
The model of the frame can be words, a series of numbers or a combination of words and numbers. Different brands give different names to their frames, the color of the frame may also be included with the model information. In a lot of cases, this is the name you know your sunglasses by! Different brands display their model information differently. Check out the other articles in the Frame Identification section of our help center for more specifics.
 
Lens/Eye Size
The eye size is the horizontal measurement, or the width, of the lenses. The eye size of the lenses is a two digit number that usually ranges from 40mm to 62mm. The eye size and the bridge size is typically separated by a small square, where the eye size is the number located in front of the square. If you are looking into buying replacement lenses, the eye size is the most important measurement to identify on your frames. Sometimes this number can be rounded by the manufacturer, just to give a general sense of the size. When placing an order for replacement lenses if the number differs by a few decimal points, it should still work!
 
After you have this information: 
You can search FuseLenses.com for your frame name or model number, double checking the size (in mm) of the lenses you are ordering. In some cases, especially for older sunglasses, there can be multiple variations of frames based on the year or country of manufacture. If you need any help identifying your frame, just reach out to customer service, including the information below.
 
Having trouble?
Our customer service team is happy to help you identify your frames! When you email us, please send a picture or type out all the information that is in the inside temple of your frame.
It may also be helpful to include pictures of the front and sides of your frame to help with verification. This is especially true if you have a frame with many variations or if the model information is worn down.

How do I pick the right size?

Refunds
Once your return is received, inspected, and approved, we will send an email to notify you that your refund is processing. At that time, a credit will automatically be applied to your original method of payment.
There are certain situations where only a partial refund may be granted: If the item is not in its original condition, is damaged or has missing parts for reasons not due to our error, or is returned more than 60 days after delivery. If for some reason, your item is received and a refund is not approved, customer service will notify you by email.
Fuse Lenses issues refunds to the original payment method only. In the case that the original payment method is unavailable, store credit will be provided.
Late or Missing Refunds:
Length of processing time for your refund will vary. If you haven’t received a refund after 5 business days, first check your bank account again. Then, contact your credit card company and/or bank. There may be some additional processing time before a refund is posted. If you’ve done those steps and still have not received a refund, you can contact customer service.
Shipping
All returns and exchanges should be shipped to Fuse Lenses, 1678 N Belcher Rd, Clearwater FL 33765, United States. Please do not ship anything back before contacting customer service.
The customer will be responsible for paying return shipping costs; shipping costs are non-refundable. If we find Fuse Lenses to be at fault for the return or exchange, we will provide a return shipping label at no cost to you.
International, US Territories, APO/FPO/DPO:
Unfortunately, we are unable to provide any prepaid shipping labels for these locations. Return shipping costs will always be the buyer’s responsibility. If we find Fuse Lenses at fault, we will expedite an exchange - no return necessary. International customers are responsible for any taxes, duties, or additional fees associated with their purchase.

What is the Return Policy

Exchanges
We guarantee fit!
Because we custom cut all lenses in-house out of our Clearwater, Florida lab, we are often able to resolve fit issues and exchange your lenses for the correct fit. If the reason for your return is a fit issue, we are happy to help verify your frame and instead help exchange your lenses for the correct fit.

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