We're sorry for the inconvenience!
First, please double-check the order number and email that you are using to look up your order. Please note that Amazon and Ebay orders cannot be returned using the Fuse Lenses portal.
Next, try removing any additional characters from the order number. For instance, if your order number shows as #12345 or FUS-12345, try typing it in as just 12345.
It may also help to clear your internet cache before attempting to look up your order again.
If you are still having trouble locating your order, please contact customer service! Be sure to provide any relevant details that we could use to locate your order including name, any email addresses you may have used, mailing address, and what product was ordered.