I chose refund but decided on an exchange instead, how do I cancel my return? Fuse Lenses April 16, 2021 15:23 Follow No problem! We can help cancel your return. All you need to do is reach out to customer service before sending back your items, and we can help with processing your exchange. Related articles Why can't I complete my return through the portal? What is your return process? Why can't I exchange for the product I want? What is your exchange policy? Can exchanges be expedited? Comments 0 comments Please sign in to leave a comment.