How It Works

Lens Installation

• Can I change the lenses myself?
• How to Replace Your Lenses
• How to Replace Hard To Get Out (Glass) Lenses

Custom Lenses

• What Frames are Eligible for Custom Lenses?
• Can you replace the screws in my frame?
• Can you repair my broken sunglasses?
• When will I receive items ordered with my concierge service order?
• How do I reorder custom lenses?
• Custom Program Refund/Exchange Policy

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Frame Identification

• What frame do I have?
• Which Ray-Ban frames do I have?
• Which Oakley frames do I have?