Orders and Shipping

Help Ordering

• My sunglasses aren't listed, can I still get lenses?
• How do I enter discount codes on mobile?
• Do you have any discount codes?
• Do you have lenses for Holbrook Metal?
• How do I update or cancel my order?
• When will you get ____ back in stock?

See all 11 articles

Returns and Exchange Portal

• Why can't I exchange for the product I want?
• I chose refund but decided on an exchange instead, how do I cancel my return?
• Why can't I complete my return through the portal?
• Can exchanges be expedited?
• My order isn't pulling up in the returns portal
• How long until I receive my exchanged items?

Policies

• What is the warranty policy?
• What is your exchange policy?
• What is your return process?
• How long until I get my refund?

Shipping

• I need my lenses by the holidays!
• How long until I get my lenses?
• How will I receive a shipping or order notification?
• Help! I'm just below the free US shipping amount.
• How Long Does it Take to Ship Internationally?
• What if I paid for priority/express shipping and haven't received my order?

See all 13 articles

Lens Concerns

• What if my lenses don't fit?
• How to check if you received Fuse +Plus Polarized + Anti-Reflective Coating Lenses
• How to check if you received polarized lenses
• What if the base curve of my lens is different?
• What if the photochromic lenses aren't changing?
• What if I don't like the polarization?

See all 8 articles