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Orders and Shipping

Help Ordering

  • My sunglasses aren't listed, can I still get lenses?
  • How do I enter discount codes on mobile?
  • Do you have any discount codes?
  • How do I update or cancel my order?
  • When will you get ____ back in stock?
  • How to find the right replacement lenses
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Returns and Exchange Portal

  • How long until I receive my exchanged items?

Policies

  • What is the warranty policy?
  • What is your exchange policy?
  • What is your return process?
  • How long until I get my refund?

Shipping

  • I need my lenses by the holidays!
  • How long until I get my lenses?
  • How will I receive a shipping or order notification?
  • Help! I'm just below the free US shipping amount.
  • How Long Does it Take to Ship Internationally?
  • What if I paid for expedited shipping and haven't received my order?
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Lens Concerns

  • What if my lenses don't fit?
  • How to check if you received Fuse PRO Polarized + Anti-Reflective Coating Lenses
  • How to check if you received polarized lenses
  • What if the base curve of my lens is different?
  • What if the photochromic lenses aren't changing?
  • What if I don't like the polarization?
See all 8 articles
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