# fuselenses

> Public Help Center articles for fuselenses.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Can I change the lenses myself?](https://support.fuselenses.com/en-US/can-i-change-the-lenses-myself-197864.md): Yes! It's easy to change your sunglass lenses at home!. Check out our installation instructions here. We also have many tutorials for specific model frames on our YouTube channel. Check out the video below, of one of our owner's daughters switching o
- [How to Replace Your Lenses](https://support.fuselenses.com/en-US/how-to-replace-your-lenses-197871.md): It is very easy to replace the lenses yourself at home! Check out the step-by-step videos below. We also have many helpful tutorials for specific frames on our YouTube channel.
- [How to Replace Hard To Get Out (Glass) Lenses](https://support.fuselenses.com/en-US/how-to-replace-hard-to-get-out-(glass)-lenses-197872.md): Sometimes, lenses can be hard to get out. This is especially true for glass lenses! However, you can still get them out! All it takes is some warm, soapy water. Let your frames soak in warm, soapy water for about 30 seconds and then re-try. The water
- [What Frames are Eligible for Custom Lenses?](https://support.fuselenses.com/en-US/what-frames-are-eligible-for-custom-lenses-197873.md): Fuse Lenses can create lenses for any brand of sunglasses! However, there are a few different styles that we cannot make lenses for, including rimless frames, lenses with a curvature of more than 8-base, or one-piece/shield style frames. If you are u
- [Can you replace the screws in my frame?](https://support.fuselenses.com/en-US/can-you-replace-the-screws-in-my-frame-197874.md): We do our best to replace broken or loose screws where we can when you send in your frames for a concierge order. However, we have a limited supply and variety of screws on hand and are unable to guarantee that we can replace the screws in your frame
- [Can you repair my broken sunglasses?](https://support.fuselenses.com/en-US/can-you-repair-my-broken-sunglasses-197877.md): Fuse specializes in replacing sunglass lenses. At this time, we do not offer any frame repairs. We will return your sunglasses in the same condition that they were sent to us in. We do have a limited number of replacement rubber grips available for O
- [When will I receive items ordered with my Custom order?](https://support.fuselenses.com/en-US/when-will-i-receive-items-ordered-with-my-custom-order-197880.md): Your first shipment will only include the prepaid shipping kit. Please place a separate order if you wish to receive other items sooner.
- [How do I reorder custom lenses?](https://support.fuselenses.com/en-US/how-do-i-reorder-custom-lenses-197881.md): We apologize for any inconvenience this may cause. Unfortunately, we are not able to save every frame that our lab processes. If your lenses are still within the warranty period, we will cover the $30 shipping charge to send your frames back to our l
- [Custom Program Refund/Exchange Policy](https://support.fuselenses.com/en-US/custom-program-refundexchange-policy-197882.md): All lens purchases include a 60-day guarantee. Within 60 days after the date of delivery, you may exchange or return your item for a refund. Additionally, past 60 days, we are unable to offer you a refund. To complete your return, we require proof of
- [How much does the Concierge Service program cost?](https://support.fuselenses.com/en-US/how-much-does-the-concierge-service-program-cost-197883.md): One $30 fee will apply to up to three frames/lenses in a single order and covers shipping both ways and installation. Any more than three frames would be subject to an additional fee. Contact customer service for inquiries about multiple frames. ORDE
- [How long does the Concierge Service take?](https://support.fuselenses.com/en-US/how-long-does-the-concierge-service-take-197885.md): It typically takes 3-5 business days for you to get the box and send it back to us with your frames inside. Once we receive your frames, you will receive email confirmation. After that, it takes around 5-7 business days for us to custom-create lenses
- [Can you match my original lenses?](https://support.fuselenses.com/en-US/can-you-match-my-original-lenses-197887.md): We carry our own line of Polycarbonate replacement lenses. Unfortunately, we are unable to match any OEM (original manufacturer's) lenses, nor include any original brand markings.We do have a variety of lens colors available and are often able to get
- [Are my frames protected?](https://support.fuselenses.com/en-US/are-my-frames-protected-197888.md): We do our best to handle every order with care. However, in the event that your frame is lost or damaged, a replacement frame will be offered. The replacement frame may not be a brand-new frame, as there are models that can only be found in used cond
- [Will I get my case/original lenses back?](https://support.fuselenses.com/en-US/will-i-get-my-caseoriginal-lenses-back-197890.md): The bubble sleeve included in the mailing box is intended to protect your frames during shipping. If you do send a case, Fuse Lenses does not accept any liability for it. If your frames include original lenses, we will do our best to always send them
- [How Many Frames Can I Send In?](https://support.fuselenses.com/en-US/how-many-frames-can-i-send-in-197891.md): You can send up to three frames in a single order with one $30 Concierge Fee (that covers lab processing and shipping both ways). Any more than three would be subject to an additional fee. For inquiries about multiple frames, please contact customer
- [What happens if I need a replacement set of lenses?](https://support.fuselenses.com/en-US/what-happens-if-i-need-a-replacement-set-of-lenses-197892.md): Standard Warranty: All lens purchases (Standard, PRO, or AMP) include a Lifetime, 1-time replacement warranty, no questions asked. Extended Warranty: On top of that, we allow you to extend your standard warranty for another year! Just add the extra w
- [How long do I have to send my frames in?](https://support.fuselenses.com/en-US/how-long-do-i-have-to-send-my-frames-in-197893.md): Please reach out to Customer Service for a new label if it is past one month from receiving your box. Unfortunately, after one month, the prepaid USPS label expires and it is unlikely to be delivered and in some cases can be lost in transit. We under
- [My prepaid box never arrived, help!](https://support.fuselenses.com/en-US/my-prepaid-box-never-arrived-help-197894.md): Please include your full address in your message. We will send another box asap!. If you decide you would rather use your own box, we can email a prepaid shipping label for your frames. Please be sure to include adequate padding around your frames fo
- [What if I don't like the way the lenses fit?](https://support.fuselenses.com/en-US/what-if-i-dont-like-the-way-the-lenses-fit-197895.md): Rest assured - we do guarantee fit! We haven't met a fit issue yet that we haven't been able to resolve in some way. In addition, each purchase comes with a 60-day guarantee. If you are not happy with the fitment, we can send a new box to have it re-
- [My Sunglasses say Delivered but Have Not Arrived](https://support.fuselenses.com/en-US/my-sunglasses-say-delivered-but-have-not-arrived-197896.md): We're so sorry for the inconvenience! Unfortunately, once your order leaves our lab, it is out of our control. This doesn't mean we don't have your back, though. The good news is that in most cases this can be human error or a false scan, and the pac
- [International Concierge Service Orders](https://support.fuselenses.com/en-US/international-concierge-service-orders-197897.md): However, in some cases, we may be able to help you out. We often have lenses available that are not yet listed on our site. If you are unable to locate the lenses you need on our site, please reach out to customer service to double-check what we have
- [My Frames Came Back with No New Lenses](https://support.fuselenses.com/en-US/my-frames-came-back-with-no-new-lenses-197898.md): You should see email from customer service that will contain the reason, as well as a notification of a refund to your original form of payment.Unfortunately, we are not able to help with 100% of the frames that we receive. Some frames have the poten
- [How can I start the Custom Install process?](https://support.fuselenses.com/en-US/how-can-i-start-the-custom-install-process-197900.md): Fuse Lenses has hundreds of lenses on file from a variety of frames. But, if you don't see yours - you're in luck! We can bring in your frames to custom trace and cut lenses for US residents only. The cost is $30 for processing plus the cost of lense
- [Can you do lenses for any style sunglasses?](https://support.fuselenses.com/en-US/can-you-do-lenses-for-any-style-sunglasses-197901.md): Fuse Lenses has thousands of lenses on file from a variety of brands and styles of sunglasses! In addition, if we don't have your frames on file - we can custom trace your frames and cut lenses for you! However, there are a few different styles that
- [What frame do I have?](https://support.fuselenses.com/en-US/what-frame-do-i-have-197904.md): The information on the inside temple of your sunglasses can tell you the model and size of your frame, along with other information. The frame size consists of three measurements, all measured in millimeters (mm): eye size, bridge size, and temple le
- [Which Ray-Ban frames do I have?](https://support.fuselenses.com/en-US/which-ray-ban-frames-do-i-have-197906.md): Frame model information will be located on the inside arm of your sunglasses. On certain frames, like the Aviators, this information may be printed small or hard to read - grabbing a magnifying glass (or someone with really good vision) can help!. Mo
- [Which Oakley frames do I have?](https://support.fuselenses.com/en-US/which-oakley-frames-do-i-have-197907.md): Oakley uses both names and numbers to distinguish their different models. The names are more well-known to the general public and are often located on the inside arm of the sunglasses. The other information can be slightly hidden further down the tem
- [Are your lenses OEM (Original Manufacturer) lenses? Will they have the brand's logo on them?](https://support.fuselenses.com/en-US/are-your-lenses-oem-(original-manufacturer)-lenses-will-they-have-the-brands-logo-on-them-197929.md): No, Fuse Lenses manufactures its own line of replacement lenses made from polycarbonate for maximum optical clarity, impact resistance, and tensile strength. We are not affiliated with any other company. Our lenses are custom-cut to fit into the bran
- [What is the difference between Standard Non-Polarized, Fuse PRO (Polarized + Anti-Reflective), and AMP Color-Enhancing lenses?](https://support.fuselenses.com/en-US/what-is-the-difference-between-standard-non-polarized-fuse-pro-(polarized-+-anti-reflective)-and-amp-color-enhancing--lenses-197930.md): All Fuse Lenses block 100% of harmful UV light, feature an anti-scratch protective hard coating, and are made from high-impact resistant Polycarbonate that is designed to meet or exceed ANSI Z87.1 safety ratings and OEM standards. Our standard, non-p
- [What are Fuse Lenses made out of?](https://support.fuselenses.com/en-US/what-are-fuse-lenses-made-out-of-197931.md): Fuse Lenses manufactures its own line of optical-grade Polycarbonate replacement lenses. All of our lenses have been tested and meet or surpass ANSI Z87.1 ratings for driving suitability and impact resistance. We even took our lenses out on the shoot
- [Do you sell prescription lenses?](https://support.fuselenses.com/en-US/do-you-sell-prescription-lenses-197932.md): Yes! We offer Single Vision or Progressive lenses. We do not offer bifocals or cheater reading lenses at this time. You can order your prescription lenses HERE. For any questions regarding your prescription lenses, please reach out to Customer Servic
- [Are both left and right lenses included? Do you sell a single left or right lens?](https://support.fuselenses.com/en-US/are-both-left-and-right-lenses-included-do-you-sell-a-single-left-or-right-lens-197933.md): The price listed for the lenses includes a full set of lenses - Right & Left. We do not sell only a single left or right lens. We always recommend replacing both lenses at the same time. We make our own brand of replacement lenses. This means that th
- [Will your lenses block out my eyes?](https://support.fuselenses.com/en-US/will-your-lenses-block-out-my-eyes-197934.md): Mirrored lenses are great for blocking out your eyes! For total blocking of your eyes, make sure to purchase a strong mirrored lens, like Chrome or Glacier Mirror. Most of our mirrored lenses have a strong mirror coating. The Midnight and Carbon Mirr
- [Are your lenses scratch proof?](https://support.fuselenses.com/en-US/are-your-lenses-scratch-proof-197935.md): We wish! Unfortunately, no lens material is scratch-proof. Every pair of Fuse Lenses have an anti-scratch hard coating, with Fuse AMP and PRO having increased scratch resistance. However, like any lens, they can still be scratched. If scratch resista
- [What is Anti-Reflective Coating?](https://support.fuselenses.com/en-US/what-is-anti-reflective-coating-197936.md): Our Fuse PRO, Polarized + Anti-Reflective, lenses each feature our Ion anti-reflective coating on the back. In addition, our Clear and gaming lenses feature this coating. But, why?. One of the greatest benefits of AR coating is the elimination of the
- [What is the difference between polarized and non-polarized lenses?](https://support.fuselenses.com/en-US/what-is-the-difference-between-polarized-and-non-polarized-lenses-197937.md)
- [Are Fuse Lenses ANSI rated? (stamped)](https://support.fuselenses.com/en-US/are-fuse-lenses-ansi-rated-(stamped)-197938.md): All Fuse Lenses are made from optical-grade, impact-resistant Polycarbonate. However, while all Fuse Lenses do meet or surpass ANSI Z87.1 safety standards for impact resistance, we are unable to stamp our lenses. This is because lenses must be tested
- [Do your lenses block blue light?](https://support.fuselenses.com/en-US/do-your-lenses-block-blue-light-197939.md): Blue light filtering lenses are designed to help relieve some negative side effects from overexposure to blue light, such as headaches, blurred vision, eye fatigue, and sleep problems. However, none of our lenses will completely block out the blue li
- [Are the blue light lenses yellow or clear?](https://support.fuselenses.com/en-US/are-the-blue-light-lenses-yellow-or-clear-197940.md): Blue light filtering lenses are designed to help relieve some negative side effects from overexposure to blue light, such as headaches, blurred vision, eye fatigue, and sleep problems. However, none of our lenses will completely block out the blue li
- [Are Fuse Lenses UV protected?](https://support.fuselenses.com/en-US/are-fuse-lenses-uv-protected-197941.md): Yes! All Fuse Lenses are 100% UV protected!. All of our lenses block 100% of UVA & UVB rays, even our clear replacement lenses come standard with this. Our lenses also block UV rays up to 400nm. UV400 is the standard line of protection. If you would
- [What is lens category? (VLT)](https://support.fuselenses.com/en-US/what-is-lens-category-(vlt)-197942.md): You may have noticed on every single one of our sunglass lens listings we have a category number and VLT listed. You might be asking yourself, what does this mean?. The category number refers to visible light transmission (or VLT). This simply refers
- [What base curve are Fuse Lenses?](https://support.fuselenses.com/en-US/what-base-curve-are-fuse-lenses-197943.md): Each pair of lenses we carry has been specially traced and designed to fit into your frames on this base curve, taking into consideration the lens thickness, wrap of the frame, and bevel of the lens area. Because our lenses are made from a flexible m
- [Where are Fuse Lenses made?](https://support.fuselenses.com/en-US/where-are-fuse-lenses-made-197944.md): We are proud to be made in the U.S.A!. Each set of Fuse Lenses is custom-cut to order out of our lab in Palm Harbor, FL, USA.
- [Are your lenses taper corrected?](https://support.fuselenses.com/en-US/are-your-lenses-taper-corrected-197945.md): Taper correcting is a process where the lenses are manufactured with different thicknesses from the center to the edge. This special procedure tries to compensate for visual distortion caused by the curve of the lens. Remember - each purchase includ
- [How do Fuse AMP lenses work?](https://support.fuselenses.com/en-US/how-do-fuse-amp-lenses-work-197946.md): Utilizing patented AI technology for development, Fuse AMP color-enhancing lenses selectively filter out wavelengths of colored light that can “confuse” your brain. Removing those muddy colors creates more color separation and allows your eyes to bet
- [What is the difference between Fuse AMP lenses and Fuse PRO lenses?](https://support.fuselenses.com/en-US/what-is-the-difference-between-fuse-amp-lenses-and-fuse-pro-lenses-197947.md): Both Fuse PRO and Fuse AMP are great choices in lenses! Like all Fuse Lenses, they are made from high impact-resistant Polycarbonate, are 100% UV Protected, feature an anti-scratch coating, and are designed to meet or exceed OEM Standards. To learn m
- [What are Fuse AMP color enhancing lenses best for?](https://support.fuselenses.com/en-US/what-are-fuse-amp-color-enhancing-lenses-best-for-197948.md): Fuse AMP color-enhancing lenses are great for any outdoor activity, driving, sports, and outdoor recreation are all enhanced by their properties and can help give you an edge by reducing eye fatigue and allowing you to easily perceive contours and co
- [Are Fuse AMP lenses available in prescription?](https://support.fuselenses.com/en-US/are-fuse-amp-lenses-available-in-prescription-197949.md): Yes!! We now offer Fuse AMP lenses in prescription! They are available in Polycarbonate only. - Trivex and High Index options are not available at this time. - There are some script limitations; please reach out with any questions to Fuse Lenses Pres
- [How dark are the Fuse AMP lenses?](https://support.fuselenses.com/en-US/how-dark-are-the-fuse-amp-lenses-197951.md): Fuse AMP lenses are between 11-16% VLT, making them a Category 3 lens, most suitable for bright light. Our AMP Glacier Mirror Polarized, AMP Cascade Mirror Polarized, AMP Nova Mirror Polarized, and AMP Sapphire Mirror Polarized lenses come in at 11%
- [Are Fuse AMP lenses available in mirrored colors?](https://support.fuselenses.com/en-US/are-fuse-amp-lenses-available-in-mirrored-colors-197952.md): At this time, the Fuse AMP Color Enhancing lenses are available in Carbon Mirror Polarized, Sapphire Mirror Polarized, V26 Non-Polarized (flash silver mirror), Glacier Mirror Polarized, Cascade Mirror Polarized, Bronze Mirror Polarized, and Nova Mirr
- [What is your darkest lens?](https://support.fuselenses.com/en-US/what-is-your-darkest-lens-197953.md): Our overall darkest lenses are the Fuse PRO Fusion Mirror lenses. In our non-mirrored, tinted options, the Grey Polarized lenses will be the darkest. Our AMP Sapphire Mirror Polarized, AMP Cascade Mirror Polarized, AMP Nova Mirror Polarized, and AMP
- [Which lenses are best for fishing?](https://support.fuselenses.com/en-US/which-lenses-are-best-for-fishing-197954.md): Offshore (Bright Days)Grey Polarized Lenses: This tint helps you perceive the colors in the purest form without any distortion or enhancement. It keeps your view very neutral and even. This is why it is very popular, especially in fishing. It is also
- [Which Fuse Lenses are best?](https://support.fuselenses.com/en-US/which-fuse-lenses-are-best-197955.md): In addition to all the benefits of standard Fuse Lenses, our Fuse PRO line has these additional features:. Dirt, oil, and water slide right off our lenses with our tougher clear guard and hydrophobic coating. This makes for tougher lenses and easier
- [What is the difference in lens view/tint?](https://support.fuselenses.com/en-US/what-is-the-difference-in-lens-viewtint-197956.md): We know it can be confusing for anyone short of sunglass aficionado status to know what lenses might be right for them. Green, grey, brown - what is the difference anyway? Should you get a different lens tint for the boat or the mountains? Well, we'r
- [How Does The Anti-Fog Work?](https://support.fuselenses.com/en-US/how-does-the-anti-fog-work-197957.md): Fuse Lenses offers a high-quality anti-fog spray to protect, clean, and defog all types of lenses. Prevent dangerous fogged vision for skiing, paintball, hockey, or everyday outdoor use. The convenient travel-size flat bottle design included microfib
- [How to Clean Your Lenses](https://support.fuselenses.com/en-US/how-to-clean-your-lenses-197958.md): Before cleaning your lenses, always blow any particles off your lenses. If the particles will not blow off, or if you have salt on your lenses from a day on the water*, run your lenses under fresh, clean water to remove any particles. For any hard-to
- [How does saltwater effect sunglasses?](https://support.fuselenses.com/en-US/how-does-saltwater-effect-sunglasses-197959.md): Did you know that the mirror coatings on your lenses are actually made of metal? This makes your lenses, as well as the metal pieces on your sunglasses, susceptible to damage caused by saltwater. The combination of moisture, oxygen, and salt (especia
- [How to Store Your Lenses](https://support.fuselenses.com/en-US/how-to-store-your-lenses-197960.md): It's always a good idea to store your sunglasses in a hard case or the included microfiber bag in every Fuse Lenses order. It can be easy to push your sunglasses on top of your head, toss them on the dashboard of your car, or leave them in your purse
- [What is the Prescription Process like?](https://support.fuselenses.com/en-US/what-is-the-prescription-process-like-197962.md): We make ordering new prescription lenses easy!. ORDER PRESCRIPTION LENSES
- [Do I need to send in my frames for Prescription lenses?](https://support.fuselenses.com/en-US/do-i-need-to-send-in-my-frames-for-prescription-lenses-197963.md): This is because we use your frame to custom-trace, cut, color, and coat your lenses every time. Each order is done this way to ensure that your prescription lenses offer perfect vision and a perfect fit every time. Frame shape can change over time, s
- [Can I change my Prescription lenses myself?](https://support.fuselenses.com/en-US/can-i-change-my-prescription-lenses-myself-197964.md): As soon as you place your order, a box with a pre-paid shipping label is automatically sent out to you! Simply package your frames in the box and seal them with the provided sticker. Once we receive your frames, we'll get started on your lenses asap!
- [Do you accept insurance for prescription lenses?](https://support.fuselenses.com/en-US/do-you-accept-insurance-for-prescription-lenses-197965.md): Because we are independent, we are able to offer great deals on our Prescription pricing!. ORDER PRESCRIPTION LENSES
- [What is Pupillary Distance (PD) and how do I measure it?](https://support.fuselenses.com/en-US/what-is-pupillary-distance-(pd)-and-how-do-i-measure-it-197966.md): Pupillary Distance (PD), is the distance between the center of one pupil to the center of the other pupil, measured in millimeters. This number is usually on your prescription given to you by your doctor, but if, for some reason, you don’t have it, i
- [What is segment height (SH) and how do I find it?](https://support.fuselenses.com/en-US/what-is-segment-height-(sh)-and-how-do-i-find-it-197967.md): Segment height is the vertical measurement starting from the bottom of the lens to the center of the pupil. This measurement helps place the beginning of the progressive addition in a progressive lens or the top line of lined bifocals. This measureme
- [How do I read my prescription?](https://support.fuselenses.com/en-US/how-do-i-read-my-prescription-197969.md): Your prescription is made up of different parts that each play an important role in creating your Prescription lenses! Below is a brief overview of all of those prescription parts and their role. For any specific questions about these measurements or
- [Can I get Prescription Lenses in Any Frame?](https://support.fuselenses.com/en-US/can-i-get-prescription-lenses-in-any-frame-197970.md): Fuse Lenses can create Prescription lenses for nearly any style of sunglasses! However, there are a few different styles that we cannot make lenses for, including one-piece/shield-style lenses or frames made entirely out of wood or bone. If you are u
- [Can you make lenses for my script?](https://support.fuselenses.com/en-US/can-you-make-lenses-for-my-script-197971.md): Because of how lenses are made, there are certain limitations or best practices when ordering lenses with a high power. For instance, flatter, smaller frame shapes will have more usable vision area than larger, more curved frames. If you need help or
- [Can you make readers?](https://support.fuselenses.com/en-US/can-you-make-readers-197972.md): Both of these lens types can sometimes be referred to as readers or sometimes cheaters. Keep in mind that our single-vision prescription lenses start at $99.99, while our progressive (multifocal) lenses start at $199. Since each pair of our Prescript
- [What is the difference between the materials available for Prescription lenses?](https://support.fuselenses.com/en-US/what-is-the-difference-between-the-materials-available-for-prescription-lenses-197974.md): Fuse offers Polycarbonate, Trivex, or High-Index (1.67) for prescription lenses. Polycarbonate is the most popular lens material. Trivex is a great upgrade for lightweight, highest-quality (most similar to glass) lenses. High-Index is the thinnest an
- [What is the difference between Single Vision and Progressive prescription lenses?](https://support.fuselenses.com/en-US/what-is-the-difference-between-single-vision-and-progressive-prescription-lenses-197975.md): Single-vision prescription lenses are the most common type of prescription lenses. This type of lens only corrects a single line of vision, which means it is one prescription power throughout the entire lens. If you need to be able to see things far
- [Can you make bifocal lenses?](https://support.fuselenses.com/en-US/can-you-make-bifocal-lenses-197976.md): Progressive lenses are a great option for those in need of lenses with multi-focal capabilities!
- [Do you make readers?](https://support.fuselenses.com/en-US/do-you-make-readers-197977.md): Both of these lens types can sometimes be referred to as readers or sometimes cheaters. Keep in mind that our single-vision prescription lenses start at $99 (one focal distance), while our progressive (multi-focal) lenses start at $199. Since each pa
- [What is the return policy on Prescription lenses?](https://support.fuselenses.com/en-US/what-is-the-return-policy-on-prescription-lenses-197979.md): Unfortunately, we cannot accept returns on Prescription lenses. Your prescription lenses are custom-created just for you, with your prescription, and specifically for your frames! If you decide on another color or lens option, the lenses have to be d
- [What is the warranty on Prescription lenses?](https://support.fuselenses.com/en-US/what-is-the-warranty-on-prescription-lenses-197981.md): General Warranty Information:
- [Do you ship prescription lenses internationally?](https://support.fuselenses.com/en-US/do-you-ship-prescription-lenses-internationally-197982.md): We are unable to process prescription lenses for international customers. We apologize for any inconvenience.
- [How long until I get my prescription lenses?](https://support.fuselenses.com/en-US/how-long-until-i-get-my-prescription-lenses-197987.md): Once we receive your frames, it typically takes 10 to 15 business days for us to process your order and custom-cut your prescription lenses before they are on their way back to you. Then, just 2-3 more business days before you receive everything back
- [How can I get a receipt for my purchase for insurance or reimbursement purposes?](https://support.fuselenses.com/en-US/how-can-i-get-a-receipt-for-my-purchase-for-insurance-or-reimbursement-purposes-463626.md): If you require a receipt for your purchase, simply contact us with your request. We can provide you with the necessary documentation, which you can use for claims processing with your insurance or for reimbursement purposes.
- [My sunglasses aren't listed, can I still get lenses?](https://support.fuselenses.com/en-US/my-sunglasses-arent-listed-can-i-still-get-lenses-197997.md): If you are a U.S. Resident, we offer a custom program where we can email you a shipping label for your frame. Once your frame and payment are received, we will process and ship your frames back to you with the lenses already installed. The cost is $3
- [How do I enter discount codes on mobile?](https://support.fuselenses.com/en-US/how-do-i-enter-discount-codes-on-mobile-197999.md): On mobile, the discount/gift card entry box is within the order summary section at the top. Simply click on "Add Points/Discounts - Order Summary" to show the box, along with your rewards points slider if you are signed in to your account.
- [Do you have any discount codes?](https://support.fuselenses.com/en-US/do-you-have-any-discount-codes-198001.md): In addition, you'll be the first to know about future sales, discounts, promotions, and new products!. Click here to sign up for our email list and receive $10 off a $50 order in your email. Click here to sign up for our text list and receive $10 off
- [How do I update or cancel my order?](https://support.fuselenses.com/en-US/how-do-i-update-or-cancel-my-order-198002.md): Contact customer service as soon as possible. You can go here to start an email to Customer Service: Help Center, or simply email eyecontact@fuselenses.com. Once you start the email, put "Order Cancel" as the header. This allows customer service to s
- [When will you get ____ back in stock?](https://support.fuselenses.com/en-US/when-will-you-get-____-back-in-stock-198004.md): At this time, we do not take preorders for lens colors. However, most out-of-stock lenses will be back in about 4-6 weeks. Please note that if you would like to request to be notified when a product is back in stock, please reach out to customer serv
- [How to find the right replacement lenses](https://support.fuselenses.com/en-US/how-to-find-the-right-replacement-lenses-198005.md): Please visit our frame identification section of the help center for more specific information about identifying your frame. To find the correct replacement lenses for your frame, the most important information is the frame model number or name, and
- [Do you make lenses for...?](https://support.fuselenses.com/en-US/do-you-make-lenses-for-198006.md): If you haven't, please use the search function on our site to search for your frame model. If you don't know how to identify your frame, check out the help article "What frame do I have?". Please note that there are some styles of frames that we cann
- [Why don't the lens images on the site look like my lenses?](https://support.fuselenses.com/en-US/why-dont-the-lens-images-on-the-site-look-like-my-lenses-198007.md): The lens shape may be slightly different for some listings since we have new frame styles going up faster than we can update the images. We often use the most similar shape we have a photo of. Rest assured, if you are on the correct listing for your
- [Why is the lens size on the listing is different from the one on my frame?](https://support.fuselenses.com/en-US/why-is-the-lens-size-on-the-listing-is-different-from-the-one-on-my-frame-198009.md): Sorry for the confusion!. On our lens pages, we list the "true lens measurement." This is exactly what we measure when we trace and cut lenses for your frame. This number can be slightly different from the manufacturer's lens size printed on the fram
- [What Color Lenses Look Best With Which Frames?](https://support.fuselenses.com/en-US/what-color-lenses-look-best-with-which-frames-198013.md): Fuse Lenses has over 20+ lens options and colors to choose from. With all those different color lenses as options, picking the best ones can be overwhelming. But, we’re here to help. If you have questions about which ones you should get, or which len
- [What is the warranty policy?](https://support.fuselenses.com/en-US/what-is-the-warranty-policy-198016.md): Fuse PRO Polarized + Anti-Reflective Coating lens purchases include a lifetime, 1-time replacement guarantee. It doesn’t matter if something happens today, tomorrow, or 10 years from now -- we’ve got your back. All lens purchases include a lifetime,
- [What is your exchange policy?](https://support.fuselenses.com/en-US/what-is-your-exchange-policy-198017.md): Because we custom-cut all lenses in-house out of our Palm Harbor, Florida lab, we are often able to resolve fit issues and exchange your lenses for the correct fit. All lens purchases include a 60-day guarantee! Within 60 days after the date of deliv
- [What is your return process?](https://support.fuselenses.com/en-US/what-is-your-return-process-198018.md): All lens purchases include a 60-day guarantee. Within 60 days after the date of delivery, you may exchange or return your item for a full refund. To be eligible for a return, your item must be unused, in the original packaging, and in the same condit
- [How long until I get my refund?](https://support.fuselenses.com/en-US/how-long-until-i-get-my-refund-198019.md): Once your return is received, inspected, and approved, we will send an email to notify you that your refund is processing. At that time, a credit will automatically be applied to your original method of payment. Depending on your bank or method of pa
- [How long until I get my lenses?](https://support.fuselenses.com/en-US/how-long-until-i-get-my-lenses-198021.md): Fuse Lenses are custom-cut to order. Being a custom product means that each order can take a few days to process. Our processing time is currently 3-5 days. During times of high volume and our busier season, May-September, our processing time may go
- [How will I receive a shipping or order notification?](https://support.fuselenses.com/en-US/how-will-i-receive-a-shipping-or-order-notification-198022.md): An Order Confirmation email is sent right away, as soon as you place your order. A Shipping Notification email is sent with the USPS Tracking Number when the order is shipped and begins tracking, usually up to 3-5 days after you place your order. If
- [Help! I'm just below the free US shipping amount.](https://support.fuselenses.com/en-US/help-im-just-below-the-free-us-shipping-amount-198023.md): Unfortunately, we aren't able to adjust shipping rates. Any order below $65 will be subject to shipping charges. However, we do have some suggestions to get the total up!. This does not apply to Prescription, International, or Concierge orders. You c
- [How Long Does it Take to Ship Internationally?](https://support.fuselenses.com/en-US/how-long-does-it-take-to-ship-internationally-198024.md): We currently ship to most countries. If your country is not listed on the drop-down at checkout, that means there are delivery issues that have not been resolved, and we cannot ship there. We have an estimate for most of the international countries w
- [What if I paid for expedited shipping and haven't received my order?](https://support.fuselenses.com/en-US/what-if-i-paid-for-expedited-shipping-and-havent-received-my-order-198025.md): We're so sorry for the delay!. We ship all standard orders through Amazon Shipping/USPS from Palm Harbor, FL, USA. Expedited orders are shipped through FedEx 2-day, with NO weekend delivery. Each order is custom-cut to order and has a processing time
- [Do you ship to...?](https://support.fuselenses.com/en-US/do-you-ship-to-198026.md): At this time, we are only excluding shipments to Mexico, Chile, South Africa, Russia, Ukraine, and India. We apologize for any inconvenience. This is due to problems with delivery and will be reinstated once those issues have been addressed. Keep in
- [How much does US shipping cost?](https://support.fuselenses.com/en-US/how-much-does-us-shipping-cost-198027.md): Standard shipping for orders over $65 is free!. Standard shipping for orders under $65 will be charged the current USPS rate for the customer's state. You can also upgrade your order to FedEx (2 business days-NO weekends). Upgrading your shipping als
- [How much does international shipping cost?](https://support.fuselenses.com/en-US/how-much-does-international-shipping-cost-198028.md): We charge the current UPS rate for all international shipping. You can see the price at checkout (Free shipping does NOT apply to International Orders) after entering your address information. Keep in mind that international customers are responsible
- [What to do if your order shows "delivered" but you did not receive it](https://support.fuselenses.com/en-US/what-to-do-if-your-order-shows-%22delivered%22-but-you-did-not-receive-it-198029.md): We're so sorry for the inconvenience! Unfortunately, once your order leaves our lab, it is out of our control. This doesn't mean we don't have your back, though. The good news is that in most cases, this can be human error or a false scan, and the pa
- [What happened to the free US shipping after I put in a discount code?](https://support.fuselenses.com/en-US/what-happened-to-the-free-us-shipping-after-i-put-in-a-discount-code-198030.md): Free shipping is based on your order's total after discounts have been applied and before taxes. Any order with a total of over $65 will automatically have first-class shipping fees waived. We are sorry for any inconvenience. This will not apply to P
- [What shipping company do you use?](https://support.fuselenses.com/en-US/what-shipping-company-do-you-use-198032.md): Each order of Fuse Lenses is shipped from our lab in sunny Palm Harbor, FL, USA, using either Amazon Shipping or the United States Postal Service and the FedEx 2-day option (NO weekend deliveries). You can opt to add Shipping Protection for $1.99, wh
- [Where does my order ship from?](https://support.fuselenses.com/en-US/where-does-my-order-ship-from-198033.md): Each order of Fuse Lenses is custom-cut to order in our lab in sunny Palm Harbor, FL, USA. We ship all orders using Amazon shipping or the United States Postal Service, and FedEx for expedited orders.
- [How does store credit work?](https://support.fuselenses.com/en-US/how-does-store-credit-work-4352467.md): With every purchase, you can earn store credit to use for any order, no matter the current sales. You can sign up for emails/texts to receive $10 off a $50 purchase or more. You will also receive store credit for your purchases. There are different t
- [How do I log into my account?](https://support.fuselenses.com/en-US/how-do-i-log-into-my-account-198047.md): At any time, you can log into your account from the rewards launcher by clicking on the person on the top right bar: https://www.fuselenses.com/account/loginOr, at checkout, simply click "Log in" above where you enter your email to sign in and access
- [How To Create A New Account](https://support.fuselenses.com/en-US/how-to-create-a-new-account-198048.md): Simply, click on the person icon to sign into your account at: https://www.fuselenses.com/account/login After entering the information needed to create your account, you will then be required to verify your email. Once you click the link in the email
- [What happened to my account?](https://support.fuselenses.com/en-US/what-happened-to-my-account-198050.md): Thank you for your continued support! I'm sure you've noticed a few changes around here recently. We are so excited to be rolling out a brand new FuseLenses.com. Part of the changes that are being made is a new account system. You should have receive
- [Where are my past orders?](https://support.fuselenses.com/en-US/where-are-my-past-orders-198051.md): Thank you for your continued support! I'm sure you've noticed a few changes around here recently. We are so excited to be rolling out a brand new FuseLenses.com. Part of the changes that are being made is a new account system. We're sorry for any inc
- [What to do if you forgot your account password](https://support.fuselenses.com/en-US/what-to-do-if-you-forgot-your-account-password-198052.md): Simply reach out to Customer Service, and we will be happy to send a password reset email.
- [What to do if you can't check out on the website](https://support.fuselenses.com/en-US/what-to-do-if-you-cant-check-out-on-the-website-198053.md): Typically, if there is an issue with our cart or the checkout process, it can usually be resolved by following these steps:. After you try the above steps, if you are still unable to check out, let us know! We can then take steps to report the issue
- [How to Clear your Browser's Cache](https://support.fuselenses.com/en-US/how-to-clear-your-browsers-cache-198054.md): When browsing the internet, your computer or mobile device often saves information about the sites you visit so that they will load faster the next time you visit them. Most of the time, this is great. Who wants to wait forever for a page to load?. H
- [How to Remove Items from the Shopping Cart](https://support.fuselenses.com/en-US/how-to-remove-items-from-the-shopping-cart-198055.md): There are two methods for removing items from the cart page. At this time, there is no way to clear all items in the cart; you must remove each individual item. The methods are as follows:. If you are having difficulties updating, loading, or adding
- [What is Prop 65?](https://support.fuselenses.com/en-US/what-is-prop-65-198056.md): California Proposition 65 is a law that requires warnings be provided to California consumers when products contain or cause exposure to certain chemicals identified by the state of California, in order to help California consumers make informed deci
- [Do you have other replacement parts for sunglasses?](https://support.fuselenses.com/en-US/do-you-have-other-replacement-parts-for-sunglasses-198057.md): We only carry replacement lenses for your sunglasses. We apologize for any inconvenience. The accessories we do carry include screwdrivers, lens cloths, and other cleaning accessories. Those can be found here.
- [How do I get sponsored?](https://support.fuselenses.com/en-US/how-do-i-get-sponsored-198058.md): Thank you for loving the Fuse Lenses brand! We're so stoked to have a community like ours that loves to share us with friends, help us improve, and stay involved.Right now, our applications for sponsorship and ambassadors are closed. We have an aweso
- [Do you have a phone number I can call?](https://support.fuselenses.com/en-US/do-you-have-a-phone-number-i-can-call-198059.md): The best way to reach our customer service team is through email. Not to worry, we'll get back to you within 24 hours on business days. We are here Monday to Friday 9am-5pm EST. We help hundreds of customers daily with our small team out of Palm Harb
- [Do you offer a military/first responder discount?](https://support.fuselenses.com/en-US/do-you-offer-a-militaryfirst-responder-discount-198060.md): This service allows you to verify your information only once and creates an account that is good on FuseLenses.com as well as a ton of other retailers! If you have any questions specific to ID.me's service, please look through their faqs here.At this
- [Do you wholesale your lenses?](https://support.fuselenses.com/en-US/do-you-wholesale-your-lenses-198061.md): Because our lenses are priced in order to be custom-cut and sell them directly to the customer at the lowest cost we can, we are unable to lower our prices for other retailers. We're sorry for any inconvenience. Thank you for your interest in Fuse Le