How to Order Prescription Lenses: Process, Frame Mail-In, & GuaranteesUpdated an hour ago
Ordering custom prescription replacement lenses at Fuse Lenses is simple and straightforward. Because every prescription order is custom-manufactured from scratch, we require you to send in your frames so our optical lab can custom-trace, cut, color, and coat your lenses for a precision fit and crystal-clear vision.
Step-by-Step Prescription Ordering Process
Select Lens Options & Materials Online: Choose your lens type (Single-Vision or Progressive) and material (Polycarbonate, Trivex, or 1.67 High-Index), along with your preferred tint colors and protective coatings.
Submit Your Prescription: Upload an image of your doctor's prescription script, manually enter the values during checkout, or opt to email/mail a copy of your script after placing the order.
Receive Your Prepaid Shipping Kit: Immediately after checkout, a postage-paid shipping box is automatically mailed to your address.
Send Us Your Frames: Pack your sunglass frames using the protective materials included in the box, seal it with the provided security sticker, and drop it off in the mail.
Custom Manufacturing (10–15 Business Days): Once your frames arrive at our facility, our technicians custom-trace your exact frames and manufacture your lenses. Processing takes approximately 10 to 15 business days (excluding transit times).
Final Inspection & Priority Return Delivery: Your frames are thoroughly inspected for optical accuracy, packaged with your new custom lenses already installed, and shipped back to you via Priority Mail.
Why Must I Send In My Frames Every Time?
Custom-Traced Precision: We require your physical frames for every prescription order, even if you have ordered prescription lenses for the same model in the past.
Frame Aging & Shape Variations: Frame materials flex, expand, or warp slightly over time with temperature and wear. Tracing your physical frame at the time of manufacturing ensures flawless optical alignment, zero lens popping, and exact prescription accuracy.
Turnkey Delivery: Your glasses are returned with your new prescription lenses professionally mounted and ready to wear straight out of the box.
60-Day Guarantee & Warranty Coverage
60-Day Vision & Accuracy Guarantee: You have 60 days from delivery to test and inspect your new prescription lenses. If you experience any visual discomfort, blurriness, or prescription discrepancies, reach out to our support team for a resolution.
1-Year Manufacturer Defect Warranty: All prescription lenses and sunglasses purchases include 1 full year of protection against manufacturing defects, coating peeling, or optical flaws.
Frequently Asked Questions
Can you make prescription lenses using saved frame measurements without me mailing my glasses?
No. We require your physical frames to be mailed in for every prescription order to trace the exact shape and ensure perfect lens retention and optical clarity.
How long does the entire prescription process take?
It takes 3–5 business days to receive your prepaid kit, 3-5 days for us to receive your box once you put it in the mail, 10–15 business days for in-house custom lens creation and installation once your frames arrive, plus return transit time.
What prescription materials do you offer?
We offer optical-grade Polycarbonate, Trivex (ideal for high-impact durability and lightweight), and 1.67 High-Index (ideal for thinning out stronger/higher prescriptions).