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Simply reach out to Customer Service and we will be happy to send a password reset email.

What to do if you forgot your account password

Everything Else

Account Information

Can I change the lenses myself?

How to Replace Your Lenses

How to Replace Hard To Get Out (Glass) Lenses

Lens Installation

What Frames are Eligible for Custom Lenses?

Can you replace the screws in my frame?

Can you repair my broken sunglasses?

When will I receive items ordered with my concierge service order?

How do I reorder custom lenses?

Custom Program Refund/Exchange Policy

How much does the Concierge Service program cost?

How long does the Concierge Service take?

Can you match my original lenses?

Are my frames protected?

Will I get my case/original lenses back?

How Many Frames Can I Send In?

What happens if I need a replacement set of lenses?

How long do I have to send my frames in?

My box never arrived, help!

What if I don't like the way the lenses fit?

My Sunglasses Have Not Arrived

International Concierge Service Orders

My Frames Came Back with No New Lenses

How can I start the Concierge Service  process?

Can you do lenses for any style sunglasses?

Custom Lenses (Concierge Service)

What frame do I have?

Which Ray-Ban frames do I have?

Which Oakley frames do I have?

Frame Identification

How It Works

Are your lenses OEM (Original Manufacturer) lenses? Will they have the brand's logo on them?

What is the difference between Standard, Polarized, and Fuse PRO (Polarized + Anti-Reflective) lenses?

What are Fuse Lenses made out of?

Do you sell prescription lenses?

Are both left and right lenses included? Do you sell a single left or right lens?

Will your lenses block out my eyes?

Are your lenses scratch proof?

What is Anti-Reflective Coating?

What is the difference between polarized and non-polarized lenses?

Are Fuse Lenses ANSI rated? (stamped)

Do your lenses block blue light?

Are the blue light lenses yellow or clear?

Are Fuse Lenses UV protected?

What is lens category? (VLT)

What base curve are Fuse Lenses?

Where are Fuse Lenses made?

Are your lenses taper corrected?

Product Questions

How do Fuse AMP lenses work?

What is the difference between Fuse AMP lenses and Fuse PRO lenses?

What are Fuse AMP color enhancing lenses best for?

Are Fuse AMP lenses available in prescription?

How dark are the Fuse AMP lenses?

Are Fuse AMP lenses available in mirrored colors?

Fuse AMP Color Enhancing Lenses

What is your darkest lens?

Which lenses are best for fishing?

Which Fuse Lenses are best?

What is the difference in lens view/tint?

Which Lenses Are Best?

How Does The Anti-Fog Work?

How to Clean Your Lenses

How does saltwater effect sunglasses?

How to Store Your Lenses

Caring For Your Lenses

About Our Lenses

What is the Prescription Process like?

Do I need to send in my frames for Prescription lenses?

Can I change my Prescription lenses myself?

Do you accept insurance for prescription lenses?

What is Pupillary Distance (PD) and how do I measure it?

What is segment height (SH) and how do I find it?

How do I read my prescription?

Ordering for Prescription Lenses

Can I get Prescription Lenses in Any Frame?

Can you make lenses for my script?

Can you make readers?

What is the difference between the materials available for Prescription lenses?

What is the difference between Single Vision and Progressive prescription lenses?

Can you make bifocal lenses?

Do you make readers?

About Prescription Lenses

What is the return policy on Prescription lenses?

What is the warranty on Prescription lenses?

Do you ship prescription lenses internationally?

How long until I get my prescription lenses?

Prescription Policies and Shipping

Fuse Prescription Lenses

My sunglasses aren't listed, can I still get lenses?

How do I enter discount codes on mobile?

Do you have any discount codes?

How do I update or cancel my order?

When will you get ____ back in stock?

How to find the right replacement lenses

Do you make lenses for...?

Why don't the lens images on the site look like my lenses?

Why is the lens size on the listing is different from the one on my frame?

What Color Lenses Look Best With Which Frames?

Help Ordering

What is the warranty policy?

What is your exchange policy?

What is your return process?

How long until I get my refund?

Policies

I need my lenses by the holidays!

How long until I get my lenses?

How will I receive a shipping or order notification?

Help! I'm just below the free US shipping amount.

How Long Does it Take to Ship Internationally?

What if I paid for expedited shipping and haven't received my order?

Do you ship to...?

How much does US shipping cost?

How much does international shipping cost?

What to do if your order shows "delivered" but you did not receive it

What happened to the free US shipping after I put in a discount code?

What shipping company do you use?

Where does my order ship from?

Shipping

Orders and Shipping

What if I can't redeem my reward points

How does the referral program work?

How do I add points from my purchase? (I wasn't logged into my rewards account at checkout)

What to do if you forgot your account passwordUpdated 8 months ago

No worries, we will be happy to help reset the password!