My new prescription lenses don't look right. What should I do?Updated an hour ago

If Fuse gets it wrong, we fix it at no cost to you. Every prescription order includes a 60-Day Guarantee, and your first prescription remake within 60 days of delivery is free.

Give your eyes a few days first

New prescription lenses, especially progressives or a new prescription, often take time to feel natural. Mild swimminess at the edges, a change in depth perception, or needing to move your head to find the reading area can be part of normal adjustment. It may take 1-2 weeks to adjust to the new lenses.

Sunglass frames with a strong wrap can also feel different from flat everyday glasses at first.

When to contact us right away

• Vision is clear in one eye but not the other
• You have to turn your head to see clearly straight ahead with one eye
• The reading zone of a progressive sits too low or too high
• Double vision, headaches, or eye strain that don't improve
• The prescription feels noticeably stronger or weaker than your current glasses

What to send us

Email [email protected] with:

• Your order number
• A short description of what you're seeing (which eye, distance or reading, where in the lens)
• A copy of the prescription you submitted, if you have it handy

Our team will review your order details, including your Pupillary Distance (PD) and, for progressives, your Segment Height. 

How remakes work

Because prescription lenses are custom-cut and mounted to your exact frames, your frames must be mailed back to our lab for any remake. Please contact us before sending anything so we can set up your return.

Full details: Prescription Policies.