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Prescription Policies and Shipping

4 articles


What is the return policy on Prescription lenses?

Unfortunately, we cannot accept returns on Prescription lenses. Your prescription lenses are custom created just for you, with your prescription, and specifically for your frames! If you decide on another color or lens option, the lenses have to be d

What is the warranty on Prescription lenses?

All prescription purchases include a 1-year, 1-time replacement warranty standard. This warranty protects your purchases against any manufacturer defects. If you notice a defect in your lens at any time during the warranty period, simply contact us t

Do you ship prescription lenses internationally?

We are unable to process prescription lenses for international customers. We apologize for any inconvenience.

How long until I get my prescription lenses?

Once we receive your frames, it typically takes 10 to 15 business days for us to process your order and custom-cut your prescription lenses before they are on their way back to you. Then, just 2-3 more business days before you receive everything back