Prescription Policies and Shipping
What is the return policy on Prescription lenses?
Whether it's prescription accuracy, manufacturing defects, or anything else - if Fuse gets it wrong, we'll fix it at no cost to you. Prescription orders can be returned within 60 days. Please contact us to return your order befoe sending anything bac
What is the warranty on Prescription lenses?
General Warranty Information:
Do you ship prescription lenses internationally?
We are unable to process prescription lenses for international customers. We apologize for any inconvenience.
How long until I get my prescription lenses?
Once we receive your frames, it typically takes 10 to 15 business days for us to process your order and custom-cut your prescription lenses before they are on their way back to you. Then, just 2-3 more business days before you receive everything back
How can I get a receipt for my purchase for insurance or reimbursement purposes?
If you require a receipt for your purchase, simply contact us with your request. We can provide you with the necessary documentation, which you can use for claims processing with your insurance or for reimbursement purposes.