All prescription orders include a 60-Day Guarantee and are backed by our 1-Time Lifetime Warranty. • 1st Exchange: FREE within 60 days. • 2nd Exchange: 50% OFF retail price. • 3rd+ Exchange: Full retail price. 60-Day Return Window: Prescription order

<section id="isPasted" style="box-sizing: border-box; display: block; max-width: 100%; color: rgb(45, 45, 45); font-family: &quot;Exo 2&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; line-height: 1.6; margin: 40px 0px; overflow-wrap: break-word;"><h2 data-path-to-node="3" id="we-strive-for-100-accuracy-on-all-prescription-orders-whether-it-is-a-prescription-discrepancy-doctors-script-update-manufacturing-defect-or-style-adjustment-if-fuse-gets-it-wrong-or-your-vision-needs-fine-tuning-we-are-here-to-make-it-right">We strive for <b data-path-to-node="4" data-index-in-node="14">100% accuracy</b> on all Prescription orders. Whether it is a prescription discrepancy, doctor&apos;s script update, manufacturing defect, or style adjustment. If Fuse gets it wrong or your vision needs fine-tuning, we are here to make it right!</h2><p data-path-to-node="5">All prescription orders include a <b data-path-to-node="5" data-index-in-node="34">60-Day Guarantee</b> and are backed by our <b data-path-to-node="5" data-index-in-node="73">1-Time Lifetime Warranty</b>.</p><h3 data-path-to-node="7" id="policy-comparison-at-a-glance">Policy Comparison at a Glance</h3><table data-path-to-node="8"><thead><tr><td><strong>Topic</strong></td><td><strong>Policy Window</strong></td><td><strong>Terms &amp; Details</strong></td></tr></thead><tbody><tr><td><span data-path-to-node="8,1,0,0"><b data-path-to-node="8,1,0,0" data-index-in-node="0">Accuracy &amp; Defect Guarantee</b></span></td><td><span data-path-to-node="8,1,1,0"><b data-path-to-node="8,1,1,0" data-index-in-node="0">100% Guaranteed</b></span></td><td><span data-path-to-node="8,1,2,0">If Fuse makes an error or defect, we fix/remake it at <b data-path-to-node="8,1,2,0" data-index-in-node="54">$0 cost</b> to you.</span></td></tr><tr><td><span data-path-to-node="8,2,0,0"><b data-path-to-node="8,2,0,0" data-index-in-node="0">Return for Refund</b></span></td><td><span data-path-to-node="8,2,1,0"><b data-path-to-node="8,2,1,0" data-index-in-node="0">Within 60 Days</b></span></td><td><span data-path-to-node="8,2,2,0">Full monetary refund eligible within 60 days. Ineligible for refund after 60 days.</span></td></tr><tr><td><span data-path-to-node="8,3,0,0"><b data-path-to-node="8,3,0,0" data-index-in-node="0">Prescription (Script) Changes</b></span></td><td><span data-path-to-node="8,3,1,0"><b data-path-to-node="8,3,1,0" data-index-in-node="0">1st Remake: FREE</b> (Within 60 Days)</span></td><td><span data-path-to-node="8,3,2,0">2nd script change counts as your <b data-path-to-node="8,3,2,0" data-index-in-node="33">1-Time Lifetime Warranty Redemption</b>.</span></td></tr><tr><td><span data-path-to-node="8,4,0,0"><b data-path-to-node="8,4,0,0" data-index-in-node="0">Style, Tint, &amp; Color Changes</b></span></td><td><span data-path-to-node="8,4,1,0"><b data-path-to-node="8,4,1,0" data-index-in-node="0">Tiered Exchange Structure</b></span></td><td><p data-path-to-node="8,4,2,0">&#x2022; <b data-path-to-node="8,4,2,0" data-index-in-node="2">1st Exchange:</b> FREE within 60 days</p><p data-path-to-node="8,4,2,2">&#x2022; <b data-path-to-node="8,4,2,2" data-index-in-node="2">2nd Exchange:</b> 50% OFF retail price</p><p data-path-to-node="8,4,2,4">&#x2022; <b data-path-to-node="8,4,2,4" data-index-in-node="2">3rd+ Exchange:</b> Full retail price</p></td></tr><tr><td><span data-path-to-node="8,5,0,0"><b data-path-to-node="8,5,0,0" data-index-in-node="0">Frame Mail-In Requirement</b></span></td><td><span data-path-to-node="8,5,1,0"><b data-path-to-node="8,5,1,0" data-index-in-node="0">Mandatory for All Rx</b></span></td><td><span data-path-to-node="8,5,2,0">Frames must be sent back in for any exchange, remake, or warranty replacement.</span></td></tr><tr><td><span data-path-to-node="8,6,0,0"><b data-path-to-node="8,6,0,0" data-index-in-node="0">Lifetime Warranty</b></span></td><td><span data-path-to-node="8,6,1,0"><b data-path-to-node="8,6,1,0" data-index-in-node="0">1-Time Replacement</b></span></td><td><span data-path-to-node="8,6,2,0">Same prescription, same frame model, and same lens value as original order.</span></td></tr></tbody></table><h3 data-path-to-node="10" id="returns--refund-rules">Returns &amp; Refund Rules</h3><ul data-path-to-node="11"><li><p data-path-to-node="11,0,0"><b data-path-to-node="11,0,0" data-index-in-node="0">60-Day Return Window:</b> Prescription orders can be returned for a full monetary refund within <b data-path-to-node="11,0,0" data-index-in-node="92">60 days of delivery</b>.</p></li><li><p data-path-to-node="11,1,0"><b data-path-to-node="11,1,0" data-index-in-node="0">Past 60 Days:</b> Prescription orders are <b data-path-to-node="11,1,0" data-index-in-node="38">not eligible for a refund after 60 days</b>.</p></li><li><p data-path-to-node="11,2,0"><b data-path-to-node="11,2,0" data-index-in-node="0">Pre-Return Contact Required:</b></p><blockquote data-path-to-node="11,2,1"><p data-path-to-node="11,2,1,0"><b data-path-to-node="11,2,1,0" data-index-in-node="0">RMA Required:</b> Please contact Customer Support before sending anything back. Every return or exchange requires an authorization tracking number so our lab can receive and process your frames without delay.</p></blockquote></li></ul><h3 data-path-to-node="13" id="prescription-script-changes--remakes">Prescription (Script) Changes &amp; Remakes</h3><ul data-path-to-node="14"><li><p data-path-to-node="14,0,0"><b data-path-to-node="14,0,0" data-index-in-node="0">1st Script Change (Within 60 Days):</b> <b data-path-to-node="14,0,0" data-index-in-node="36">FREE</b>.&#xA0;If your doctor adjusts your prescription or you notice vision discomfort within 60 days of delivery,&#xA0;your first remake is completely free.</p></li><li><p data-path-to-node="14,1,0"><b data-path-to-node="14,1,0" data-index-in-node="0">2nd Script Change:</b> Counts against your <b data-path-to-node="14,1,0" data-index-in-node="39">1-Time Lifetime Replacement Warranty</b>.</p></li></ul><h3 data-path-to-node="16" id="style-tint--color-exchanges">Style, Tint, &amp; Color Exchanges</h3><p data-path-to-node="17">Because prescription lenses are custom-surfaced specifically for your doctor&apos;s script,&#xA0;frame model,&#xA0;and color selection,&#xA0;style/color changes follow a tiered pricing structure:</p><ul data-path-to-node="18"><li><p data-path-to-node="18,0,0"><b data-path-to-node="18,0,0" data-index-in-node="0">1st Exchange:</b> <b data-path-to-node="18,0,0" data-index-in-node="14">FREE</b> within 60 days of delivery.</p></li><li><p data-path-to-node="18,1,0"><b data-path-to-node="18,1,0" data-index-in-node="0">2nd Exchange:</b> <b data-path-to-node="18,1,0" data-index-in-node="14">50% OFF</b> current full retail pricing.</p></li><li><p data-path-to-node="18,2,0"><b data-path-to-node="18,2,0" data-index-in-node="0">3rd+ Exchanges:</b> Full retail price.</p></li></ul><h3 data-path-to-node="20" id="lifetime-warranty--frame-mail-in-rules">Lifetime Warranty &amp; Frame Mail-In Rules</h3><ul data-path-to-node="21"><li><p data-path-to-node="21,0,0"><b data-path-to-node="21,0,0" data-index-in-node="0">1-Time Replacement Warranty:</b> All prescription lens purchases are covered by a lifetime, 1-time replacement warranty. Warranty redemptions must be for the <b data-path-to-node="21,0,0" data-index-in-node="154">same prescription, same frame, and same lens value</b> as the original purchase.</p></li><li><p data-path-to-node="21,1,0"><b data-path-to-node="21,1,0" data-index-in-node="0">Frame Mail-In Requirement:</b> Prescription lenses are custom-cut and mounted to your specific physical frames to guarantee accurate focal points and optical alignment. For all prescription exchanges, remakes, or warranty claims, <b data-path-to-node="21,1,0" data-index-in-node="226">your frames must be sent back to our lab</b>.</p></li></ul><h3 data-path-to-node="23" id="frequently-asked-questions">Frequently Asked Questions</h3><ul data-path-to-node="24"><li><p data-path-to-node="24,0,0"><b data-path-to-node="24,0,0" data-index-in-node="0">Can I return my prescription glasses for a refund if I change my mind?</b></p><ul data-path-to-node="24,0,1"><li><p data-path-to-node="24,0,1,0,0">Yes!&#xA0;Prescription orders are eligible for a full return within 60 days of delivery.&#xA0;Please contact Customer Support before mailing your frames back.</p></li></ul></li><li><p data-path-to-node="24,1,0"><b data-path-to-node="24,1,0" data-index-in-node="0">What happens if my doctor updates my prescription shortly after I get my lenses?</b></p><ul data-path-to-node="24,1,1"><li><p data-path-to-node="24,1,1,0,0">Your first prescription remake within 60 days is 100% free!&#xA0;A second script change will count as your 1-time lifetime warranty redemption.</p></li></ul></li><li><p data-path-to-node="24,2,0"><b data-path-to-node="24,2,0" data-index-in-node="0">Do I need to mail my frames back if I just want to switch my lens tint?</b></p><ul data-path-to-node="24,2,1"><li><p data-path-to-node="24,2,1,0,0">Yes. Because prescription lenses are custom-surfaced and mounted to your specific frame bevel in our lab, your physical frames must be sent back for any lens exchange or remake.</p></li></ul></li></ul><div style="box-sizing: border-box;"><p style="box-sizing: border-box; font-family: Roboto, sans-serif;"><em style="box-sizing: border-box;"><br style="box-sizing: border-box;"></em></p><p style="box-sizing: border-box; font-family: Roboto, sans-serif; margin-bottom: 0px;"><a href="https://www.fuselenses.com/products/custom-rx" rel="undefined" style="box-sizing: border-box; background-color: rgb(51, 51, 51); color: rgb(241, 196, 15); text-decoration: none; border: 1px solid rgb(51, 51, 51); border-radius: 4px; cursor: pointer; display: inline-block; font-size: 12px; line-height: 2.34; margin: 0px; padding: 0px 20px; text-align: center; transition: background-color 0.12s ease-in-out 0s, border-color 0.12s ease-in-out 0s, color 0.15s ease-in-out 0s; user-select: none; white-space: nowrap; width: auto; outline: 0px;" target="_self">ORDER PRESCRIPTION LENSES</a></p></div><div style="box-sizing: border-box;"><br></div></div></section><footer style="box-sizing: border-box; display: block; color: rgb(45, 45, 45); font-family: &quot;Exo 2&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; align-items: center; display: flex; justify-content: space-between; padding-bottom: 20px;"><div style="box-sizing: border-box;"><br></div></div></footer>

Prescription Policies: Accuracy Guarantee, Returns, Remakes, & Warranty

Because every prescription order requires physical frames to be mailed directly to our optical lab in Palm Harbor, Florida, for custom tracing and mounting, shipping personal frames internationally carries a high risk of permanent loss, severe transi

<section id="isPasted" style="box-sizing: border-box; display: block; max-width: 100%; color: rgb(45, 45, 45); font-family: &quot;Exo 2&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; line-height: 1.6; margin: 40px 0px; overflow-wrap: break-word;"><div style="box-sizing: border-box;"><h2 data-path-to-node="3" id="fuse-lenses-does-not-process-or-accept-prescription-orders-for-international-customers-outside-the-united-states">Fuse Lenses <b data-path-to-node="4" data-index-in-node="12">does not process or accept Prescription orders for international customers</b> (outside the United States).</h2><p data-path-to-node="5">Because every prescription order requires physical frames to be mailed directly to our optical lab in Palm Harbor,&#xA0;Florida, for custom tracing and mounting,&#xA0;shipping personal frames internationally carries a high risk of permanent loss,&#xA0;severe transit damage,&#xA0;or extended customs delays.</p><h3 data-path-to-node="7" id="policy-breakdown">Policy Breakdown</h3><table data-path-to-node="8"><thead><tr><td><strong>Order Feature</strong></td><td><strong>Policy &amp; Restriction</strong></td></tr></thead><tbody><tr><td><span data-path-to-node="8,1,0,0"><b data-path-to-node="8,1,0,0" data-index-in-node="0">International Rx Availability</b></span></td><td><span data-path-to-node="8,1,1,0">&#x274C; <b data-path-to-node="8,1,1,0" data-index-in-node="2">Strictly Unavailable</b> for addresses outside the US.</span></td></tr><tr><td><span data-path-to-node="8,2,0,0"><b data-path-to-node="8,2,0,0" data-index-in-node="0">Mandatory Frame Mail-In</b></span></td><td><span data-path-to-node="8,2,1,0">All prescription lenses require physical frames to be mailed to our lab for custom mounting.</span></td></tr><tr><td><span data-path-to-node="8,3,0,0"><b data-path-to-node="8,3,0,0" data-index-in-node="0">Transit &amp; Loss Risk</b></span></td><td><span data-path-to-node="8,3,1,0">International postal handoffs present a high probability of frame loss or permanent damage during transit.</span></td></tr><tr><td><span data-path-to-node="8,4,0,0"><b data-path-to-node="8,4,0,0" data-index-in-node="0">Eligible Shipping Regions</b></span></td><td><span data-path-to-node="8,4,1,0">&#x2705; Domestic US, US Territories, and US Military (APO/FPO/DPO) addresses only.</span></td></tr></tbody></table><h3 data-path-to-node="10" id="why-international-prescription-orders-are-restricted">Why International Prescription Orders Are Restricted</h3><ol start="1" data-path-to-node="11"><li><p data-path-to-node="11,0,0"><b data-path-to-node="11,0,0" data-index-in-node="0">High Risk of Frame Loss or Damage:</b> Overseas shipping involves multiple postal handlers, customs inspections, and long transit times, creating a significant risk of your personal frames being lost, crushed, or damaged in transit.</p></li><li><p data-path-to-node="11,1,0"><b data-path-to-node="11,1,0" data-index-in-node="0">Mandatory Frame Mail-In Requirement:</b> Unlike pre-cut standard replacement lenses, prescription lenses are custom-surfaced to your exact doctor&apos;s script and focal points. They must be physically mounted into your frames by our lab technicians to guarantee accurate vision.</p></li><li><p data-path-to-node="11,2,0"><b data-path-to-node="11,2,0" data-index-in-node="0">Customs Impound &amp; Return Issues:</b> Cross-border shipping for personal items frequently encounters unexpected customs duties, clearance holds, or import rejection, which can prevent frames from reaching our facility.</p></li></ol><h3 data-path-to-node="13" id="frequently-asked-questions">Frequently Asked Questions</h3><ul data-path-to-node="14"><li><p data-path-to-node="14,0,0"><b data-path-to-node="14,0,0" data-index-in-node="0">Can I send my frames to Fuse from an international address if I pay for shipping and insurance?</b></p><ul data-path-to-node="14,0,1"><li><p data-path-to-node="14,0,1,0,0">No.&#xA0;We cannot accept international frame shipments or process international prescription orders under any circumstances due to the high risk of frame loss or damage in transit.</p></li></ul></li><li><p data-path-to-node="14,1,0"><b data-path-to-node="14,1,0" data-index-in-node="0">Can I ship a prescription order to a US military base (APO/FPO/DPO)?</b></p><ul data-path-to-node="14,1,1"><li><p data-path-to-node="14,1,1,0,0">Yes!&#xA0;Orders shipped to US domestic addresses,&#xA0;US territories,&#xA0;and APO/FPO/DPO military post offices are fully eligible for prescription processing.</p></li></ul></li><li><p data-path-to-node="14,2,0"><b data-path-to-node="14,2,0" data-index-in-node="0">What if my prescription order was placed with an international shipping address by mistake?</b></p><ul data-path-to-node="14,2,1"><li><p data-path-to-node="14,2,1,0,0">Please contact Customer Support immediately to cancel the order. If an international prescription order goes through, our team will hold the order and issue a full refund.</p></li></ul></li></ul></div><div style="box-sizing: border-box;"><br></div></div></section><footer style="box-sizing: border-box; display: block; color: rgb(45, 45, 45); font-family: &quot;Exo 2&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; align-items: center; display: flex; justify-content: space-between; padding-bottom: 20px;"><div style="box-sizing: border-box;"><br></div></div></footer><p><br></p>

International Prescription Order Policy

Quality Control & Production Sensitivity: Creating prescription lenses from scratch is a high-precision optical process. If a lens fails quality inspection or requires a remake step during production, additional time may be required. We prioritize 10

<h2 data-path-to-node="3" id="every-pair-of-fuse-prescription-lenses-is-custom-surfaced-edged-and-mounted-directly-into-your-frames-at-our-palm-harbor-florida-optical-lab-because-crafting-precision-prescription-optics-from-scratch-requires-careful-lab-production-and-quality-inspection-orders-follow-a-dedicated-production-timeline-once-your-frames-arrive-at-our-facility">Every pair of Fuse prescription lenses is custom-surfaced, edged, and mounted directly into your frames at our Palm Harbor, Florida optical lab. Because crafting precision prescription optics from scratch requires careful lab production and quality inspection, orders follow a dedicated production timeline once your frames arrive at our facility.</h2><h3 data-path-to-node="6" id="timeline--production-breakdown">Timeline &amp; Production Breakdown</h3><table data-path-to-node="7"><thead><tr><td><strong>Stage</strong></td><td><strong>Estimated Timeframe</strong></td><td><strong>Production &amp; Shipping Details</strong></td></tr></thead><tbody><tr><td><span data-path-to-node="7,1,0,0"><b data-path-to-node="7,1,0,0" data-index-in-node="0">Lab Processing &amp; Custom Cutting</b></span></td><td><span data-path-to-node="7,1,1,0"><b data-path-to-node="7,1,1,0" data-index-in-node="0">10 to 15 Business Days</b></span></td><td><span data-path-to-node="7,1,2,0">Begins once your frames arrive at our lab. Covers precision surfacing, custom edging, and quality control inspection.</span></td></tr><tr><td><span data-path-to-node="7,2,0,0"><b data-path-to-node="7,2,0,0" data-index-in-node="0">Return Shipping Transit</b></span></td><td><span data-path-to-node="7,2,1,0"><b data-path-to-node="7,2,1,0" data-index-in-node="0">2 to 3 Business Days</b></span></td><td><span data-path-to-node="7,2,2,0">Standard transit time for delivery back to your door after production is complete using USPS Priority shipping.</span></td></tr><tr><td><span data-path-to-node="7,3,0,0"><b data-path-to-node="7,3,0,0" data-index-in-node="0">Total Estimated Time</b></span></td><td><span data-path-to-node="7,3,1,0"><b data-path-to-node="7,3,1,0" data-index-in-node="0">12 to 18 Business Days</b></span></td><td><span data-path-to-node="7,3,2,0">Total window from frame receipt at our lab to final delivery back to you.</span></td></tr></tbody></table><h3 data-path-to-node="9" id="key-prescription-production--shipping-policies">Key Prescription Production &amp; Shipping Policies</h3><ul data-path-to-node="10"><li><p data-path-to-node="10,0,0"><b data-path-to-node="10,0,0" data-index-in-node="0">Quality Control &amp; Production Sensitivity:</b> Creating prescription lenses from scratch is a high-precision optical process. If a lens fails quality inspection or requires a remake step during production, additional time may be required. We prioritize 100% optical accuracy so your vision is perfect upon delivery!</p></li><li><p data-path-to-node="10,1,0"><b data-path-to-node="10,1,0" data-index-in-node="0">No Expedited Processing:</b> Due to the custom lab workflow, <b data-path-to-node="10,1,0" data-index-in-node="69">expedited rushed lab processing is not available</b> for Prescription orders.</p></li><li><p data-path-to-node="10,2,0"><b data-path-to-node="10,2,0" data-index-in-node="0">Carrier Delivery Disclaimer:</b> Shipping transit times are managed by third-party delivery carriers and are outside of our direct control; exact delivery dates cannot be guaranteed.</p></li><li><p data-path-to-node="10,3,0"><b data-path-to-node="10,3,0" data-index-in-node="0">90-Day Frame Receipt Cutoff:</b></p><blockquote data-path-to-node="10,3,1"><p data-path-to-node="10,3,1,0"><b data-path-to-node="10,3,1,0" data-index-in-node="0">Automatic Order Cancellation:</b> For all Prescription and Concierge orders, if your physical frames are not received at our lab within <b data-path-to-node="10,3,1,0" data-index-in-node="132">90 days of your original purchase date</b>, the order will automatically be canceled and fully refunded.</p></blockquote></li></ul><h3 data-path-to-node="12" id="insurance-receipts--hsafsa-reimbursement">Insurance Receipts &amp; HSA/FSA Reimbursement</h3><ul data-path-to-node="13"><li><p data-path-to-node="13,0,0"><b data-path-to-node="13,0,0" data-index-in-node="0">Itemized Receipt Requests:</b> If you need an itemized receipt for vision insurance claims or HSA/FSA reimbursement, simply contact Customer Support with your order number.</p></li><li><p data-path-to-node="13,1,0"><b data-path-to-node="13,1,0" data-index-in-node="0">Documentation Provided:</b> Our team will issue a detailed receipt showing the itemized cost breakdown of your prescription lenses and mounting services, suitable for submitting directly to your insurance provider.</p></li></ul><h3 data-path-to-node="15" id="frequently-asked-questions">Frequently Asked Questions</h3><ul data-path-to-node="16"><li><p data-path-to-node="16,0,0"><b data-path-to-node="16,0,0" data-index-in-node="0">Can I pay extra to rush my prescription order processing or shipping?</b></p><ul data-path-to-node="16,0,1"><li><p data-path-to-node="16,0,1,0,0">No. Expedited processing is not available for prescription orders because every lens must complete standard optical lab testing and quality inspection.</p></li></ul></li><li><p data-path-to-node="16,1,0"><b data-path-to-node="16,1,0" data-index-in-node="0">What happens if I forget to send in my frames after ordering?</b></p><ul data-path-to-node="16,1,1"><li><p data-path-to-node="16,1,1,0,0">If your frames are not received at our facility within 90 days of placing your order,&#xA0;your prescription purchase will be automatically canceled and refunded.</p></li></ul></li><li><p data-path-to-node="16,2,0"><b data-path-to-node="16,2,0" data-index-in-node="0">Can I use my HSA/FSA card or get an insurance receipt?</b></p><ul data-path-to-node="16,2,1"><li><p data-path-to-node="16,2,1,0,0">Yes! Contact Customer Support to request an itemized receipt to submit for HSA/FSA reimbursement or private vision insurance claims.</p></li></ul></li></ul><p><a class="fr-strong" href="https://www.fuselenses.com/products/custom-rx">Order Prescription Lenses</a></p><p><br></p>

Prescription Orders: Processing Times, Shipping, & Insurance Receipts

Blurry, distorted, or off-center vision in new prescription lenses? Here's what's normal while adjusting, what to check, and how we fix it free within 60 days.

<h2 id="if-fuse-gets-it-wrong-we-fix-it-at-no-cost-to-you-every-prescription-order-includes-a-60-day-guarantee-and-your-first-prescription-remake-within-60-days-of-delivery-is-free"><strong>If Fuse gets it wrong, we fix it at no cost to you.</strong> Every prescription order includes a 60-Day Guarantee, and your first prescription remake within 60 days of delivery is free.</h2><h3 id="give-your-eyes-a-few-days-first"><span style="font-size: 15px;">Give your eyes a few days first</span></h3><p><span style="font-size: 15px;">New prescription lenses, especially progressives or a new prescription, often take time to feel natural. Mild swimminess at the edges, a change in depth perception, or needing to move your head to find the reading area can be part of normal adjustment. It may take 1-2 weeks to adjust to the new lenses.</span></p><p><span style="font-size: 15px;">Sunglass frames with a strong wrap can also feel different from flat everyday glasses at first.</span></p><h3 id="when-to-contact-us-right-away"><span style="font-size: 15px;">When to contact us right away</span></h3><ul><li style="font-size: 15px;">Vision is clear in one eye but not the other</li><li style="font-size: 15px;">You have to turn your head to see clearly straight ahead with one eye</li><li style="font-size: 15px;">The reading zone of a progressive sits too low or too high</li><li style="font-size: 15px;">Double vision, headaches, or eye strain that don&apos;t improve</li><li style="font-size: 15px;">The prescription feels noticeably stronger or weaker than your current glasses</li></ul><h3 id="what-to-send-us"><span style="font-size: 15px;">What to send us</span></h3><p><span style="font-size: 15px;">Email <a href="mailto:eyecontact@fuselenses.com">eyecontact@fuselenses.com</a> with:</span></p><ul><li style="font-size: 15px;">Your order number</li><li style="font-size: 15px;">A short description of what you&apos;re seeing (which eye, distance or reading, where in the lens)</li><li style="font-size: 15px;">A copy of the prescription you submitted, if you have it handy</li></ul><p><span style="font-size: 15px;">Our team will review your order details, including your Pupillary Distance (PD) and, for progressives, your Segment Height.&#xA0;</span></p><h3 id="how-remakes-work"><span style="font-size: 15px;">How remakes work</span></h3><table><thead><tr><td><span style="font-size: 15px;"><strong>Situation</strong></span></td><td><span style="font-size: 15px;"><strong>Cost</strong></span></td></tr></thead><tbody><tr><td><span style="font-size: 15px;">Fuse made an error or the lenses have a defect</span></td><td><span style="font-size: 15px;">Free, at any time within the 60-day guarantee</span></td></tr><tr><td><span style="font-size: 15px;">1st prescription change within 60 days</span></td><td><span style="font-size: 15px;">Free</span></td></tr><tr><td><span style="font-size: 15px;">2nd prescription change</span></td><td><span style="font-size: 15px;">Counts as your 1-Time Lifetime Warranty redemption</span></td></tr></tbody></table><p><span style="font-size: 15px;">Because prescription lenses are custom-cut and mounted to your exact frames, <strong>your frames must be mailed back to our lab for any remake.</strong> Please contact us before sending anything so we can set up your return.</span></p><p><span style="font-size: 15px;">Full details: <a href="https://fuselenses.gorgias.help/en-US/prescription-policies-accuracy-guarantee-returns-remakes-and-warranty-197981">Prescription Policies</a>.</span></p>

My new prescription lenses don't look right. What should I do?

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