What payment methods do you accept, and what if there's a problem with my charge?Updated an hour ago
Accepted payment methods
- Major credit and debit cards
- PayPal
- Apple Pay and Google Pay
- FSA and HSA payment cards
- Fuse gift cards and store credit
We don't accept vision insurance directly, but we can provide a receipt you can submit for reimbursement.
My FSA or HSA card was declined
- Check that your account has enough available balance and that the card is active.
- Some FSA/HSA plans only approve eligible items. Prescription lenses usually qualify; non-prescription sunglass lenses or accessories may not. Try placing eligible items in a separate order.
- Make sure the billing address matches the one on file with your FSA/HSA provider.
Still not working? Contact your FSA/HSA provider, or reach out to us and we'll help.
I see two charges for one order
If a payment didn't go through on the first try, your bank may show a temporary pending authorization alongside the real charge. Pending holds usually drop off on their own within a few business days, depending on your bank. If both charges have fully posted, or you see two orders in your account, contact us with your order number, and we'll fix it.
I want to change the payment method on my order
Contact us as soon as possible with your order number. Orders move into production quickly, so if we can't change it, we may cancel and refund the order so you can place it again.
My store credit, gift card, or discount didn't apply
- Make sure you're signed in with the email address tied to your store credit before checkout.
- If you used Apple Pay or Google Pay with a different email, your credit may not apply automatically.
- On mobile, tap the order summary at the top of checkout to find the promo code and store credit fields.
Already placed your order? Contact us with your order number and the credit or code that should have applied, and our team will review it.
The price changed to a different currency at checkout
When you check out internationally, the checkout cart will reflect in your current country's currency.