Follow these quick step-by-step troubleshooting steps to get your order back on track!. If you encounter an error during checkout or while managing your cart, try these quick steps first:. Log Out Across Devices: If you are signed into your Fuse Lens

<h2 data-path-to-node="4" id="isPasted">Having trouble completing checkout, logging into your account, or updating items in your cart? Don&apos;t stress! Most site glitches, frozen pages, or checkout roadblocks are simply caused by temporary browser data (cached files) stored on your device.</h2>Follow these quick step-by-step troubleshooting steps to get your order back on track!<h3 data-path-to-node="7" id="step-by-step-checkout--cart-fixes">Step-by-Step Checkout &amp; Cart Fixes</h3>If you encounter an error during checkout or while managing your cart,&#xA0;try these quick steps first:<ol start="1" data-path-to-node="9"><li>Log Out Across Devices: If you are signed into your Fuse Lenses account,&#xA0;log out completely.&#xA0;Be sure to log out on any other devices you used to browse our site (like your phone or tablet).</li><li>Clear Cache &amp; Cookies: Clear your browser&apos;s cached files and cookies to remove outdated site data.</li><li>Restart Your Browser: Close all open browser windows and tabs completely,&#xA0;then reopen your browser.</li><li>Switch Devices:<ul data-path-to-node="9,3,1"><li>Shopping on mobile?&#xA0;Try checking out on a desktop computer.</li><li>Shopping on desktop?&#xA0;Try checking out on your mobile browser.</li></ul></li><li>Try Another Payment Method: Card declines or checkout errors can occasionally be triggered by bank security checks or payment gateway limits.&#xA0;Try using an alternate credit card,&#xA0;PayPal,&#xA0;or Apple Pay/Shop Pay.</li></ol><h3 data-path-to-node="11" id="how-to-remove-items-from-your-cart">How to Remove Items from Your Cart</h3>There is currently no single &quot;Clear All&quot; button for your cart,&#xA0;but removing unwanted items or updating quantities is super easy:<ul data-path-to-node="13"><li>Method A (Remove Button): Click or tap the&#xA0;&quot;REMOVE&quot; text/button located underneath the item name in your cart.</li><li>Method B (Quantity Update): Change the quantity number of the item to&#xA0;&quot;0&quot;,&#xA0;then click&#xA0;&quot;UPDATE&quot; located underneath the subtotal.</li></ul><blockquote data-path-to-node="14">Cart Still Stuck? If items won&apos;t delete or your cart fails to update, clearing your browser cache will fix the issue!</blockquote><h3 data-path-to-node="16" id="how-to-clear-your-browser-cache-step-by-step">How to Clear Your Browser Cache (Step-by-Step)</h3>Web browsers save site files so pages load faster on return visits.&#xA0;Sometimes,&#xA0;those saved files get outdated,&#xA0;causing cart errors,&#xA0;login loops,&#xA0;or frozen checkout pages.<h4 data-path-to-node="18" id="google-chrome">Google Chrome</h4><ul data-path-to-node="19"><li>Desktop (Windows/Mac):<ol start="1" data-path-to-node="19,0,1"><li>Click the&#xA0;three dots in the top-right corner.</li><li>Select&#xA0;Delete browsing data (or&#xA0;History &gt;&#xA0;Clear browsing data).</li><li>Set Time Range to&#xA0;All time.</li><li>Check&#xA0;Cookies and other site data and&#xA0;Cached images and files.</li><li>Click&#xA0;Delete data /&#xA0;Clear data and restart Chrome.</li></ol></li><li>Mobile (iOS/Android):<ol start="1" data-path-to-node="19,1,1"><li>Open Chrome settings menu.</li><li>Tap&#xA0;Privacy (or&#xA0;Privacy and Security) &gt;&#xA0;Clear Browsing Data.</li><li><h2 id="selectcookies-site-data-and-cached-imagesfilesthen-tapclear">Select&#xA0;Cookies, site data, and Cached images/files,&#xA0;then tap&#xA0;Clear.</h2></li></ol></li></ul><h4 data-path-to-node="20" id="apple-safari">Apple Safari</h4><ul data-path-to-node="21"><li>Mac Desktop:<ol start="1" data-path-to-node="21,0,1"><li>Click&#xA0;Safari in the top menu bar &gt;&#xA0;Preferences / Settings.</li><li>Go to the&#xA0;Privacy tab and click&#xA0;Manage Website Data.</li><li>Click&#xA0;Remove All,&#xA0;then&#xA0;Done,&#xA0;and restart Safari.</li></ol></li><li>iPhone / iPad (iOS):<ol start="1" data-path-to-node="21,1,1"><li>Open the iPhone&#xA0;Settings app.</li><li>Tap&#xA0;Safari &gt;&#xA0;Advanced &gt;&#xA0;Website Data.</li><li>Tap&#xA0;Remove All Website Data.</li></ol></li></ul><h4 data-path-to-node="22" id="mozilla-firefox">Mozilla Firefox</h4><ul data-path-to-node="23"><li>Click the menu icon (top-right) &gt;&#xA0;Settings (or&#xA0;Preferences).</li><li>Select&#xA0;Privacy &amp; Security,&#xA0;scroll down to&#xA0;Cookies and Site Data (or&#xA0;Cached Web Content),&#xA0;and click&#xA0;Clear Data /&#xA0;Clear Now.</li><li>Close and restart Firefox.</li></ul><h4 data-path-to-node="24" id="microsoft-edge">Microsoft Edge</h4><ul data-path-to-node="25"><li>Click the&#xA0;three dots icon (top-right) &gt;&#xA0;Settings &gt;&#xA0;Privacy, search, and services.</li><li>Under&#xA0;Clear browsing data,&#xA0;click&#xA0;Choose what to clear.</li><li>Select&#xA0;All time,&#xA0;check&#xA0;Cookies and&#xA0;Cached images and files,&#xA0;then click&#xA0;Clear now.</li></ul><h3 data-path-to-node="27" id="frequently-asked-questions">Frequently Asked Questions</h3><ul data-path-to-node="28"><li>Why won&apos;t my cart let me proceed to checkout?<ul data-path-to-node="28,0,1"><li>This is almost always caused by cached browser data or conflicting account sessions.&#xA0;Log out of your Fuse account,&#xA0;clear your browser cache,&#xA0;and try checking out again.</li></ul></li><li>How do I delete everything in my cart at once?<ul data-path-to-node="28,1,1"><li>Items must be removed individually.&#xA0;Tap &quot;REMOVE&quot; under each item or set the product quantity to &quot;0&quot; and hit &quot;UPDATE&quot;.</li></ul></li><li>What if I cleared my cache and my payment still won&apos;t go through?<ul data-path-to-node="28,2,1"><li>Try switching devices (e.g.,&#xA0;mobile to desktop) or using a different payment option like PayPal or Shop Pay.&#xA0;If issues persist,&#xA0;contact Customer Support at&#xA0;eyecontact@fuselenses.com so our team can investigate!</li></ul></li></ul><p style="box-sizing: border-box; font-family: Roboto, sans-serif; color: rgb(45, 45, 45); font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;<p style="box-sizing: border-box; font-family: Roboto, sans-serif; margin-bottom: 0px; color: rgb(45, 45, 45); font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><img src="https://attachments.gorgias.help/uploads.gorgias.io/B9Zby7ZbEp7eNk3R/undefined-3b1d34cf-7c6b-4ba0-b598-fc034b3f0916" style="width: 442px;" class="fr-fic fr-dib"><p style="box-sizing: border-box; font-family: Roboto, sans-serif; margin-bottom: 0px; color: rgb(45, 45, 45); font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><img src="https://attachments.gorgias.help/uploads.gorgias.io/B9Zby7ZbEp7eNk3R/undefined-23dcd14a-7066-4b01-91a5-496465abcf1a" style="width: 676px;" class="fr-fic fr-dib fr-fil">

Checkout Troubleshooting, Browser Cache Clearing, & Cart Management

Accepted payment methods including FSA/HSA cards, plus what to do if your card is declined, you see two charges, or your store credit or discount didn't apply.

<h3 id="accepted-payment-methods">Accepted payment methods</h3><ul><li style="font-size: 15px;">Major credit and debit cards</li><li style="font-size: 15px;">PayPal</li><li style="font-size: 15px;">Apple Pay and Google Pay</li><li style="font-size: 15px;">FSA and HSA payment cards</li><li style="font-size: 15px;">Fuse gift cards and store credit</li></ul>We don&apos;t accept vision insurance directly, but we can provide a receipt you can submit for reimbursement.&#xA0;<h3 id="my-fsa-or-hsa-card-was-declined">My FSA or HSA card was declined</h3><ul><li style="font-size: 15px;">Check that your account has enough available balance and that the card is active.</li><li style="font-size: 15px;">Some FSA/HSA plans only approve eligible items. Prescription lenses usually qualify; non-prescription sunglass lenses or accessories may not. Try placing eligible items in a separate order.</li><li style="font-size: 15px;">Make sure the billing address matches the one on file with your FSA/HSA provider.</li></ul>Still not working? Contact your FSA/HSA provider, or reach out to us and we&apos;ll help.<h3 id="i-see-two-charges-for-one-order">I see two charges for one order</h3>If a payment didn&apos;t go through on the first try, your bank may show a temporary pending authorization alongside the real charge. Pending holds usually drop off on their own within a few business days, depending on your bank. If both charges have fully posted, or you see two orders in your account, contact us with your order number, and we&apos;ll fix it.<h3 id="i-want-to-change-the-payment-method-on-my-order">I want to change the payment method on my order</h3>Contact us as soon as possible with your order number. Orders move into production quickly, so if we can&apos;t change it, we may cancel and refund the order so you can place it again.&#xA0;<h3 id="my-store-credit-gift-card-or-discount-didnt-apply">My store credit, gift card, or discount didn&apos;t apply</h3><ul><li style="font-size: 15px;">Make sure you&apos;re signed in with the email address tied to your store credit before checkout.</li><li style="font-size: 15px;">If you used Apple Pay or Google Pay with a different email, your credit may not apply automatically.</li><li style="font-size: 15px;">On mobile, tap the order summary at the top of checkout to find the promo code and store credit fields.</li></ul>Already placed your order? Contact us with your order number and the credit or code that should have applied, and our team will review it.<h3 id="the-price-changed-to-a-different-currency-at-checkout">The price changed to a different currency at checkout</h3>When you check out internationally, the checkout cart will reflect in your current country&apos;s currency.&#xA0;

What payment methods do you accept, and what if there's a problem with my charge?

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