Checkout Troubleshooting, Browser Cache Clearing, & Cart ManagementUpdated 2 hours ago

Having trouble completing checkout, logging into your account, or updating items in your cart? Don't stress! Most site glitches, frozen pages, or checkout roadblocks are simply caused by temporary browser data (cached files) stored on your device.

Follow these quick step-by-step troubleshooting steps to get your order back on track!

Step-by-Step Checkout & Cart Fixes

If you encounter an error during checkout or while managing your cart, try these quick steps first:

Log Out Across Devices: If you are signed into your Fuse Lenses account, log out completely. Be sure to log out on any other devices you used to browse our site (like your phone or tablet).
Clear Cache & Cookies: Clear your browser's cached files and cookies to remove outdated site data.
Restart Your Browser: Close all open browser windows and tabs completely, then reopen your browser.
Switch Devices:
- Shopping on mobile? Try checking out on a desktop computer.
- Shopping on desktop? Try checking out on your mobile browser.
Try Another Payment Method: Card declines or checkout errors can occasionally be triggered by bank security checks or payment gateway limits. Try using an alternate credit card, PayPal, or Apple Pay/Shop Pay.

How to Remove Items from Your Cart

There is currently no single "Clear All" button for your cart, but removing unwanted items or updating quantities is super easy:

Method A (Remove Button): Click or tap the "REMOVE" text/button located underneath the item name in your cart.
Method B (Quantity Update): Change the quantity number of the item to "0", then click "UPDATE" located underneath the subtotal.

Cart Still Stuck? If items won't delete or your cart fails to update, clearing your browser cache will fix the issue!

How to Clear Your Browser Cache (Step-by-Step)

Web browsers save site files so pages load faster on return visits. Sometimes, those saved files get outdated, causing cart errors, login loops, or frozen checkout pages.

Google Chrome

Desktop (Windows/Mac):
1. Click the three dots in the top-right corner.
2. Select Delete browsing data (or History > Clear browsing data).
3. Set Time Range to All time.
4. Check Cookies and other site data and Cached images and files.
5. Click Delete data / Clear data and restart Chrome.
Mobile (iOS/Android):
1. Open Chrome settings menu.
2. Tap Privacy (or Privacy and Security) > Clear Browsing Data.
3. Select Cookies, site data, and Cached images/files, then tap Clear.

Apple Safari

Mac Desktop:
1. Click Safari in the top menu bar > Preferences / Settings.
2. Go to the Privacy tab and click Manage Website Data.
3. Click Remove All, then Done, and restart Safari.
iPhone / iPad (iOS):
1. Open the iPhone Settings app.
2. Tap Safari > Advanced > Website Data.
3. Tap Remove All Website Data.

Mozilla Firefox

Click the menu icon (top-right) > Settings (or Preferences).
Select Privacy & Security, scroll down to Cookies and Site Data (or Cached Web Content), and click Clear Data / Clear Now.
Close and restart Firefox.

Microsoft Edge

Click the three dots icon (top-right) > Settings > Privacy, search, and services.
Under Clear browsing data, click Choose what to clear.
Select All time, check Cookies and Cached images and files, then click Clear now.

Frequently Asked Questions

Why won't my cart let me proceed to checkout?
- This is almost always caused by cached browser data or conflicting account sessions. Log out of your Fuse account, clear your browser cache, and try checking out again.
How do I delete everything in my cart at once?
- Items must be removed individually. Tap "REMOVE" under each item or set the product quantity to "0" and hit "UPDATE".
What if I cleared my cache and my payment still won't go through?
- Try switching devices (e.g., mobile to desktop) or using a different payment option like PayPal or Shop Pay. If issues persist, contact Customer Support at [email protected] so our team can investigate!

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