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How long does the Concierge Service take?Updated 9 months ago

It typically takes 3-5 business days for you to get the box and send it back to us with your frames inside. We then unbox the frames and inspect/add notes to the order and stage it up to be processed. You receive an email confirming receipt at that point. After that, it takes around 5-7 business days for us to custom-create lenses (this can be longer in our busier months, May-September). Then, it’ll take 3-5 more business days for everything to come back to you, with fresh lenses installed. In total, the entire process takes around 1-2 weeks.

*Please note, that any items ordered with your concierge service will be shipped with your completed sunglasses. Your first shipment will only include the prepaid shipping kit. Please place a separate order if you wish to receive other items sooner.

Shipping time will vary based on your location. Fuse Lenses ships all orders out of Clearwater, FL. For expedited shipping options, contact customer service


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*Please note that we cannot guarantee that the original lenses sent in will not break or be damaged during processing. Lenses can be brittle or may need to be removed with tools if there are no screws present that can damage the lenses. 

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