Custom Lenses (Concierge Service)
What Frames are Eligible for Custom Lenses?
Fuse Lenses can create lenses for any brand of sunglasses! However, there are a few different styles that we cannot make lenses for, including rimless frames, lenses with a curvature of more than 8-base, or one-piece/shield style frames. If you are u
Can you replace the screws in my frame?
We do our best to replace broken or loose screws where we can when you send in your frames for a concierge order. However, we have a limited supply and variety of screws on hand and are unable to guarantee that we can replace the screws in your frame
Can you repair my broken sunglasses?
Fuse specializes in replacing sunglass lenses. At this time, we do not offer any frame repairs. We will return your sunglasses in the same condition that they were sent to us in. We do have a limited number of replacement rubber grips available for O
When will I receive items ordered with my Custom order?
Your first shipment will only include the prepaid shipping kit. Please place a separate order if you wish to receive other items sooner.
How do I reorder custom lenses?
We apologize for any inconvenience this may cause. Unfortunately, we are not able to save every frame that our lab processes. If your lenses are still within the warranty period, we will cover the $30 shipping charge to send your frames back to our l
Custom Program Refund/Exchange Policy
All lens purchases include a 60-day guarantee. Within 60 days after the date of delivery, you may exchange or return your item for a refund. Additionally, past 60 days, we are unable to offer you a refund. To complete your return, we require proof of
How much does the Concierge Service program cost?
One $30 fee will apply to up to three frames/lenses in a single order and covers shipping both ways and installation. Any more than three frames would be subject to an additional fee. Contact customer service for inquiries about multiple frames. ORDE
How long does the Concierge Service take?
It typically takes 3-5 business days for you to get the box and send it back to us with your frames inside. Once we receive your frames, you will receive email confirmation. After that, it takes around 5-7 business days for us to custom-create lenses
Can you match my original lenses?
We carry our own line of Polycarbonate replacement lenses. Unfortunately, we are unable to match any OEM (original manufacturer's) lenses, nor include any original brand markings.We do have a variety of lens colors available and are often able to get
Are my frames protected?
We do our best to handle every order with care. However, in the event that your frame is lost or damaged, a replacement frame will be offered. The replacement frame may not be a brand-new frame, as there are models that can only be found in used cond
Will I get my case/original lenses back?
The bubble sleeve included in the mailing box is intended to protect your frames during shipping. If you do send a case, Fuse Lenses does not accept any liability for it. If your frames include original lenses, we will do our best to always send them
How Many Frames Can I Send In?
You can send up to three frames in a single order with one $30 Concierge Fee (that covers lab processing and shipping both ways). Any more than three would be subject to an additional fee. For inquiries about multiple frames, please contact customer
What happens if I need a replacement set of lenses?
Standard Warranty: All lens purchases (Standard, PRO, or AMP) include a Lifetime, 1-time replacement warranty, no questions asked. Extended Warranty: On top of that, we allow you to extend your standard warranty for another year! Just add the extra w
How long do I have to send my frames in?
Please reach out to Customer Service for a new label if it is past one month from receiving your box. Unfortunately, after one month, the prepaid USPS label expires and it is unlikely to be delivered and in some cases can be lost in transit. We under
My prepaid box never arrived, help!
Please include your full address in your message. We will send another box asap!. If you decide you would rather use your own box, we can email a prepaid shipping label for your frames. Please be sure to include adequate padding around your frames fo
What if I don't like the way the lenses fit?
Rest assured - we do guarantee fit! We haven't met a fit issue yet that we haven't been able to resolve in some way. In addition, each purchase comes with a 60-day guarantee. If you are not happy with the fitment, we can send a new box to have it re-
My Sunglasses say Delivered but Have Not Arrived
We're so sorry for the inconvenience! Unfortunately, once your order leaves our lab, it is out of our control. This doesn't mean we don't have your back, though. The good news is that in most cases this can be human error or a false scan, and the pac
International Concierge Service Orders
However, in some cases, we may be able to help you out. We often have lenses available that are not yet listed on our site. If you are unable to locate the lenses you need on our site, please reach out to customer service to double-check what we have
My Frames Came Back with No New Lenses
You should see email from customer service that will contain the reason, as well as a notification of a refund to your original form of payment.Unfortunately, we are not able to help with 100% of the frames that we receive. Some frames have the poten
How can I start the Custom Install process?
Fuse Lenses has hundreds of lenses on file from a variety of frames. But, if you don't see yours - you're in luck! We can bring in your frames to custom trace and cut lenses for US residents only. The cost is $30 for processing plus the cost of lense
Can you do lenses for any style sunglasses?
Fuse Lenses has thousands of lenses on file from a variety of brands and styles of sunglasses! In addition, if we don't have your frames on file - we can custom trace your frames and cut lenses for you! However, there are a few different styles that