Fuse Lenses can create lenses for any brand of sunglasses! However, there are a few different styles that we cannot make lenses for; including rimless frames, lenses with a curvature of more than 8-base, or one-piece/shield style frames. If you are u
We do our best to replace broken or loose screws where we can when you send in your frames for a concierge order. However, we have a limited supply and variety of screws on hand and are unable to guarantee that we can replace the screws in your frame
Fuse specializes in replacing sunglass lenses. At this time, we do not offer any other replacement parts or frame repairs. We will return your sunglasses in the same condition that they are sent to us in. *Please make sure to send the frames with all
Your first shipment will only include the prepaid shipping kit. Please place a separate order if you wish to receive other items sooner.
We apologize for any inconvenience this may cause. Unfortunately, we are not able to save every frame that our lab processes. If your lenses are still within the warranty period, we will cover the $30 shipping charge to send your frames back into our
All lens purchases include a 60-day guarantee. Within 60 days after the date of delivery, you may exchange or return your item for a refund. Additionally, past 60 days we are unable to offer you a refund. To complete your return, we require proof of
One $30 fee will apply to up to three frames/lenses in a single order. Any more than three would be subject to an additional Transformation Fee. Contact customer service for inquiries about multiple frames. ORDER CUSTOM LENSES. *Please note that we c
It typically takes 3-5 business days for you to get the box and send it back to us with your frames inside. We then unbox the frames and inspect/add notes to the order and stage it up to be processed. You receive an email confirming receipt at that p
We carry our own line of Polycarbonate replacement lenses. Unfortunately, we are unable to match any OEM (original manufacturer's) lenses, nor include any original brand markings.We do have a variety of lens colors available and are often able to get
By agreeing to take part in the Fuse Lenses Custom/Concierge Program, you understand that there are risks involved. We do our best to handle every order with care. However, in the event that your frame is lost or damaged, a replacement frame will be
The bubble sleeve included in the mailing box is intended to protect your frames during shipping. If you do send a case, Fuse Lenses does not accept any liability for it. If your frames include original lenses, we will do our best to always send them
If you are wanting to send multiple frames, you will be able to send up to three frames in a single order with one $30 Transformation Fee (that covers lab processing and shipping both ways). Any more than three would be subject to an additional Trans
Standard Warranty: All lens purchases include a 1-year, 1-time replacement warranty standard, no questions asked. *** If the product has been discontinued, you will be offered a replacement of the same or lesser value. Even better, Fuse PRO (Polarize
We understand that life gets crazy. We will periodically remind you via email to send us your frames if we don't see any movement on the tracking. However, for Rx and concierge orders, if your glasses are not received within 90 days of your original
Please include your full address in your message. We will send another box asap!. If you decide you would rather use your own box, we can email a prepaid shipping label for your frames. Please be sure to include adequate padding around your frames fo
Rest assured - we do guarantee fit! We haven't met a fit issue yet that we haven't been able to resolve in some way. In addition, each purchase comes with a 60-day guarantee. If you are not happy with the fitment, we can send a new box to have it re-
We're so sorry for the inconvenience! Unfortunately, once your order leaves our lab, it is out of our control. This doesn't mean we don't have your back, though. The good news is that in most cases this can be human error or a false scan, and the pac
However, we may be able to help you out. We often have lenses available that are not yet listed on our site. If you are unable to locate the lenses you need on our site, please reach out to customer service to double-check what we have on file.
You should have received an email from customer service explaining the reason, as well as a notification of a refund to your original form of payment.Unfortunately, some frames have the potential to break if we apply pressure to install or remove len
Fuse Lenses has hundreds of lenses on file from a variety of frames. But, if you don't see yours - you're in luck! We can bring in your frames to custom trace and cut lenses for US residents only. The cost is $30 for processing plus the cost of lense
Fuse Lenses has thousands of lenses on file from a variety of brands and styles of sunglasses! In addition, if we don't have your frames on file - we can custom trace your frames and cut lenses for you! However, there are a few different styles that