Custom Lenses (Concierge Service)
Custom Lenses & Concierge Service: The Complete Guide
Welcome to the Fuse Lenses Custom Concierge Service! If we don’t already have your sunglasses on file, we can bring in your frames to custom-trace and cut new high-quality polycarbonate lenses. (Note: The Custom Concierge service is currently availab
Custom Lenses: Returns, Fit Guarantees, & Order Issues
All custom lens purchases include a 60-day guarantee starting from the date of delivery. Exchanges & Refunds: Within 60 days, you can exchange your items or return them for a full refund (proof of purchase required). Refunds cannot be offered past th
Custom Lens Warranty & Replacement Guide
Standard Warranty (Included Free): All lens purchases (Standard, PRO, or AMP tiers) include a Lifetime, 1-time replacement warranty with a no-questions-asked policy. Extended Warranty (Optional Upgrade): Customers can extend their coverage by purchas
My Order Says Delivered, But Has Not Arrived
If your tracking shows your package was delivered but you haven't received it yet, don't worry; we have your back! In most cases, a "delivered" status is the result of a premature scan by the carrier or a minor delivery mix-up, and packages frequentl