My Frames Came Back with No New LensesUpdated 15 days ago

If you received your frame back with no new lenses, we unfortunately were not able to create lenses for your frame.

You should see email from customer service that will contain the reason, as well as a notification of a refund to your original form of payment.

Unfortunately, we are not able to help with 100% of the frames that we receive. 

Some frames have the potential to break if we apply pressure to install or remove lenses. Each frame undergoes an inspection upon receipt and if your frame is deemed as high risk we do not install lenses in order to protect your property and minimize damages.

There are certain styles of frames that we are unable to process lenses for. If you have questions about what frames we accept, contact support or refer to this article.