My Order Says Delivered, But Has Not ArrivedUpdated 32 minutes ago
If your tracking shows your package was delivered but you haven't received it yet, don't worry; we have your back! In most cases, a "delivered" status is the result of a premature scan by the carrier or a minor delivery mix-up, and packages frequently show up within 1 to 2 business days.
Step-by-Step Troubleshooting Checklist
Please complete the following steps before reaching out for a lost package claim:
Verify Your Shipping Address: Double-check your order confirmation email to ensure the shipping address entered at checkout was 100% correct.
Check Official Tracking Status: Enter your tracking number directly on the USPS Tracking Portal to confirm the exact delivery timestamp and ZIP code.
Check Surrounding Areas & Main Office:
Look around secondary delivery locations (porch, side doors, garage area, or mailroom).
If you live in an apartment complex, HOA, or gated community, check with your front office, building manager, or mailroom to see if it was accepted on your behalf.
Contact Your Local USPS Post Office:
Locate the specific post office branch associated with the delivery zip code using the USPS Location Finder.
Call or visit that local branch directly (rather than the national hotline) so your mail carrier can check GPS delivery logs for your package.
Still Can't Find Your Package?
If 2 business days have passed since the "delivered" scan and you have verified the address with your local post office, please reach out to our Customer Service team!
When contacting support, please provide:
Your Order Number
Confirmation of your Shipping Address
A brief note confirming you checked with your local post office/front desk
Our team will step in to help resolve the situation quickly! Email us here: Customer Service