Order Fulfillment, Processing Timelines, & Delivery TrackingUpdated 3 hours ago
Every pair of Fuse Lenses is custom-cut to order right here in our optical lab in sunny Palm Harbor, FL, USA! Because we craft your lenses from scratch, your total waiting time equals Lab Processing Time + Shipping Transit Time.
Production & Processing Timelines
| Order Type | Lab Processing Window | Notes & Priority Upgrades |
| Standard Non-Rx (Slower Season) | 3 to 5 Business Days | October through April standard lab queue. |
| Standard Non-Rx (Peak Season) | 5 to 7 Business Days | May through September (high-volume seasonal queue). |
| Expedited (FedEx 2-Day) | 24 to 48 Hours | Priority Processing: Upgrading to FedEx bumps your order to the front of the lab line! Ships within 24–48 hours. |
| Prescription (Rx) & Concierge | 10 to 15 Business Days | Timeline begins after your physical frames arrive at our Florida lab. (90-day frame receipt limit applies). |
Domestic & International Shipping Methods
Standard US Shipping: Shipped via USPS (3 to 5 business days transit time after processing).
Expedited US Shipping: Shipped via FedEx 2-Day Express (2 business days transit; NO weekend delivery on Saturdays or Sundays).
International Shipping: Shipped via APC Postal Logistics / UPS (Transit times vary by country; tracking updates may pause once transiting outside the US).
International Rx Restriction: We are currently unable to process Prescription or Custom Concierge orders for international customers.
Marked as Delivered, But Can't Find Your Package?
While carrier transit is out of our direct control once a package leaves our lab, your satisfaction is 100% our responsibility, and we've got your back.
Carriers frequently mark packages as "Delivered" early by accident, or a postal carrier might have placed it in a hidden spot. In most cases, the package turns up within 1 business day. Please follow these quick steps:
Verify Address: Double-check your confirmation email to ensure the shipping address entered at checkout is 100% correct.
Check Tracking: Confirm the tracking shows "Delivered" on the official USPS Tracking Tool.
Contact Local Post Office: Check with your local post office associated with your ZIP code using the USPS Location Finder. Local carriers can often check the exact GPS coordinates where the package was scanned.
Reach Out to Fuse: If you've checked off these steps and your package still hasn't turned up, contact Customer Support at [email protected], and we will take care of it!
Shipping Protection ($1.99)
Never worry about lost, stolen, or damaged packages! Opting into Fuse Shipping Protection for $1.99 at checkout allows our support team to bypass carrier claims and ship out an instant replacement if your package goes missing or arrives damaged.
Frequently Asked Questions
Does upgrading to FedEx 2-Day speed up how fast my lenses are made?
Yes! Choosing FedEx 2-Day grants your order Priority Processing in our lab, moving your order to the front of the cutting queue so it ships within 24–48 hours.
Why hasn't my tracking number updated yet?
Tracking emails are sent when your shipping label is created. It can take up to 24 hours for USPS or FedEx to perform their initial hub scan after pickup.
What happens if I don't send my frames in for a Prescription order?
For all Prescription and Concierge orders, if your physical frames are not received at our lab within 90 days of purchase, your order will be automatically canceled and refunded.