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I need my lenses by the holidays!

We've done our best to provide padding in these time estimates, so your loved ones (or yourself) will receive your Fuse packages when you need them. We appreciate your patience and understanding of any delays during this holiday season. As always, yo

How long until I get my lenses?

Fuse Lenses are custom-cut to order. Being a custom product means that each order can take a few days to process. Our processing time is currently 3-5 days. During times of high volume and our busier season, May-September, our processing time may go

How will I receive a shipping or order notification?

An Order Confirmation email is sent right away, as soon as you place your order. A Shipping Notification email is sent with the USPS Tracking Number when the order is shipped and begins tracking, usually up to 3-5 days after you place your order. If

Help! I'm just below the free US shipping amount.

Unfortunately, we aren't able to adjust shipping rates. Any order below $55 will be subject to shipping charges. However, we do have some suggestions to get the total up!. This does not apply to Prescription, International, or Concierge orders. You c

How Long Does it Take to Ship Internationally?

We currently ship to most countries. If your country is not listed on the drop-down at checkout, that means there are delivery issues that have not been resolved and we cannot ship there. We have an estimate for most of the international countries we

What if I paid for expedited shipping and haven't received my order?

We're so sorry for the delay!. We ship all standard orders through USPS from Clearwater, FL, USA. Expedited orders are shipped through FedEx 2-day, with NO weekend delivery. Each order is custom cut to order and does have processing time. Shipping ti

Do you ship to...?

At this time, we are only excluding shipments to Mexico, Chile, South Africa, and India. We apologize for any inconvenience. This is due to problems with delivery and will be reinstated once those issues have been addressed. Keep in mind, our list of

How much does US shipping cost?

Standard shipping for orders over $55 is free!. Standard shipping for orders under $55 will be charged the current USPS rate for their state. You can also upgrade your order to FedEx (2 business days-NO weekends). Upgrading your shipping also gets yo

How much does international shipping cost?

We charge the current UPS rate for all international shipping. You can see the price at checkout (Free shipping does NOT apply to International Orders), after entering your address information. Keep in mind, that international customers are responsib

What to do if your order shows "delivered" but you did not receive it

We're so sorry for the inconvenience! Unfortunately, once your order leaves our lab, it is out of our control. This doesn't mean we don't have your back, though. The good news is that in most cases this can be human error or a false scan, and the pac

What happened to the free US shipping after I put in a discount code?

Free shipping is based on your order's total after discounts have been applied and before taxes. Any order with a total of over $55 will automatically have first-class shipping fees waived. We are sorry for any inconvenience. This will not apply to P

What shipping company do you use?

Each order of Fuse Lenses is shipped from our lab in sunny Clearwater, FL, USA using UPS with final delivery through the United States Postal Service and FedEx 2-day option (NO weekend deliveries). You can opt to add Shipping Protection for $1.99 whi

Where does my order ship from?

Each order of Fuse Lenses is custom-cut to order in our lab in sunny Clearwater, FL, USA. We ship all orders using DHL with final delivery through the United States Postal Service and FedEx for expedited orders.

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