Order Updates, Cancellations, & Out-of-Stock Restock AlertsUpdated an hour ago
Need to update an order you just placed or hunting for a lens color that is currently out of stock? We've got you covered!
Because our shipping crew works quickly to get fresh lenses out the door, timing is key for order modifications. Here is everything you need to know about making changes or getting notified when your favorite lenses are back in stock.
How to Cancel or Update an Active Order
If you need to change your shipping address, swap a lens color, or cancel an order before it ships, please reach out to Customer Support immediately so our team can catch it before it leaves our facility.
Email: Send an email directly to [email protected]
Subject Line: Use "Order Cancel" or "Order Update" as your email subject line.
Why this helps: This flags your message as high-priority in our support system, allowing our agents to see and intercept your order before the shipping team packs it! Please only send one response, as multiple responses can delay the team from seeing your message sooner.
Information to Include for Fastest Action:
Your Fuse Order Number (e.g., #123456)
The exact change (What you want to change the order to specifically) or cancellation reason.
Out-of-Stock Lenses & Restock Timelines
While we don't take preorders for out-of-stock lens colors, restocks are always around the corner!
| Out-of-Stock Status | Restock Details & Action Steps |
| Typical Restock Window | Most out-of-stock lens models and colors return to stock within 4 to 6 weeks. |
| Back-in-Stock Notifications | Want an email alert as soon as your lenses land in our warehouse? Contact Customer Support at [email protected] with: • Your exact Frame Brand & Model Name/Number • Your preferred Lens Color or frame model and color |
Frequently Asked Questions
Can I update my shipping address after placing an order?
Yes! Email [email protected] immediately with the subject line "Order Update" along with your order number and the correct shipping address.
Can I preorder a lens color that is currently out of stock?
We do not accept preorders, but most out-of-stock lenses restock in about 4–6 weeks. Contact us with your frame model and color choice, and we will gladly sign you up for back-in-stock notifications!
What if my order has already shipped before I could cancel it?
If your package has already left our Palm Harbor office, don't worry! You can return or exchange the lenses hassle-free within 60 days under our 60-Day Guarantee.