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Help Ordering

My sunglasses aren't listed, can I still get lenses?

If you are a U.S. Resident, we offer a custom program where we can email you a shipping label for your frame. Once your frame and payment are received, we will process and ship your frames back to you with the lenses already installed. The cost is $3

How do I enter discount codes on mobile?

On mobile, the discount/gift card entry box is within the order summary section at the top. Simply click on "Add Points/Discounts - Order Summary" to show the box, along with your rewards points slider if you are signed in to your account.

Do you have any discount codes?

In addition, you'll be the first to know about future sales, discounts, promotions, and new products!. Click here to sign up for our email list and receive 25% off in your email. Click here to sign up for our text list and receive 25% off by text mes

How do I update or cancel my order?

Contact customer service as soon as possible, making sure to select "Cancel my Order" as your contact reason. This allows customer service to see your message first, and we can often catch your order before it leaves our offices. If possible, include

When will you get ____ back in stock?

At this time, we do not take preorders for lens colors. However, most out-of-stock lenses will be back in about 4-6 weeks. Please note, if you would like to request to be notified when a product is back in stock, please add your email to the box on t

How to find the right replacement lenses

Please visit our frame identification section of the help center for more specific information about identifying your frame. To find the correct replacement lenses for your frame, the most important information is the frame model number or name, and

Do you make lenses for...?

If you haven't, please use the search function on our site to search for your frame model. If you don't know how to identify your frame, check out the help article "What frame do I have?". Please note, there are some styles of frames that we cannot p

Why don't the lens images on the site look like my lenses?

The lens shape may be slightly different for some listings since we have new frame styles going up faster than we can update the images. We often use the most similar shape we have a photo of. Rest assured, if you are on the correct listing for your

Why is the lens size on the listing is different from the one on my frame?

Sorry for the confusion!. On our lens pages, we list the "true lens measurement." This is exactly what we measure when we trace and cut lenses for your frame. This number can be slightly different from the manufacturer lens size printed on the frame

What Color Lenses Look Best With Which Frames?

Fuse Lenses has over 20+ lens options and colors to choose from. With all those different color lenses as options, picking the best ones can be overwhelming. But, we’re here to help. If you have questions about which ones you should get, or which len

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