Prescription Orders: Processing Times, Shipping, & Insurance ReceiptsUpdated an hour ago

Every pair of Fuse prescription lenses is custom-surfaced, edged, and mounted directly into your frames at our Palm Harbor, Florida optical lab. Because crafting precision prescription optics from scratch requires careful lab production and quality inspection, orders follow a dedicated production timeline once your frames arrive at our facility.

Stage	Estimated Timeframe	Production & Shipping Details
Lab Processing & Custom Cutting	10 to 15 Business Days	Begins once your frames arrive at our lab. Covers precision surfacing, custom edging, and quality control inspection.
Return Shipping Transit	2 to 3 Business Days	Standard transit time for delivery back to your door after production is complete using USPS Priority shipping.
Total Estimated Time	12 to 18 Business Days	Total window from frame receipt at our lab to final delivery back to you.

Quality Control & Production Sensitivity: Creating prescription lenses from scratch is a high-precision optical process. If a lens fails quality inspection or requires a remake step during production, additional time may be required. We prioritize 100% optical accuracy so your vision is perfect upon delivery!
No Expedited Processing: Due to the custom lab workflow, expedited rushed lab processing is not available for Prescription orders.
Carrier Delivery Disclaimer: Shipping transit times are managed by third-party delivery carriers and are outside of our direct control; exact delivery dates cannot be guaranteed.
90-Day Frame Receipt Cutoff:
Automatic Order Cancellation: For all Prescription and Concierge orders, if your physical frames are not received at our lab within 90 days of your original purchase date, the order will automatically be canceled and fully refunded.

Itemized Receipt Requests: If you need an itemized receipt for vision insurance claims or HSA/FSA reimbursement, simply contact Customer Support with your order number.
Documentation Provided: Our team will issue a detailed receipt showing the itemized cost breakdown of your prescription lenses and mounting services, suitable for submitting directly to your insurance provider.

Can I pay extra to rush my prescription order processing or shipping?
- No. Expedited processing is not available for prescription orders because every lens must complete standard optical lab testing and quality inspection.
What happens if I forget to send in my frames after ordering?
- If your frames are not received at our facility within 90 days of placing your order, your prescription purchase will be automatically canceled and refunded.
Can I use my HSA/FSA card or get an insurance receipt?
- Yes! Contact Customer Support to request an itemized receipt to submit for HSA/FSA reimbursement or private vision insurance claims.

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