Return & Exchange Policy: Fit Guarantee, Refunds, & Shipping InstructionsUpdated an hour ago

We want you to buy with complete confidence! All standard lenses, sunglasses, and Prescription orders are backed by our 60-Day Money-Back Guarantee and Guaranteed Fit. Within 60 days of delivery, you may return your items or request exchanges/remakes to ensure perfect vision and fit.

Policy Comparison at a Glance

Returns for a Refund

• 60-Day Eligibility Window: Both standard items and Prescription orders can be returned for a refund within 60 days of delivery.

  • Past 60 Days: Prescription orders and standard products are not eligible for a refund after 60 days.

• Return Merchandise Authorization (RMA):

  RMA Required: Please contact Customer Support before sending anything back. Every return requires an RMA number so our lab can track, inspect, and credit your package upon arrival.

• Non-Returnable Items:

  • Purchases older than 60 days

  • Gift Cards

  • Self-paid expedited postage fees

• Reach out to Customer Service to Exchange or Return your lenses. Click the button to start a Return or Exchange on this page: Start a Return or Exchange. It will open your email provider's draft email to start the return or exchange process. 

Prescription Accuracy, Remakes, & Exchanges

We strive for 100% accuracy on all Prescription orders. Whether it is prescription accuracy, a manufacturing defect, or anything else. If Fuse gets it wrong, we will fix it at no cost to you!

Prescription Script Changes

• 1st Script Change (Within 60 Days): FREE. Your first remake within 60 days is always covered at no charge.

• 2nd Script Change: Counts as your 1-Time Lifetime Warranty Redemption.

Style, Tint, & Color Changes

Because prescription lenses are custom-surfaced specifically for your doctor's script, frame, and color choice, style and color exchanges follow this tiered structure:

• 1st Exchange: FREE within 60 days.

• 2nd Exchange: 50% OFF current full retail pricing.

• 3rd+ Exchanges: Full retail price.

Frame Mail-In Requirement: Because prescription lenses are custom-made to fit your exact frames for perfect optical alignment, your frames must be sent back in for any prescription exchanges or remakes.

Exchanges & Guaranteed Fit (Standard Lenses)

• In-House Custom Fit Resolution: Because we custom-cut lenses in our Palm Harbor, Florida lab, we can easily resolve fit issues! If your standard lenses do not fit your frames properly, contact us so we can verify your frame details and send you the correct size or bring the frame in for a custom fit.

• Standard Exchange Rules:

  • Exchanges within 60 days are valid for the same frame model. If upgrading to a higher lens tier (e.g., Standard to PRO/AMP), the buyer pays the price difference.

  • After 60 days, exchanges are processed as a 1-Time Lifetime Warranty Redemption for an item of equal value.

Refund Processing & Timelines

1. Inspection & Approval: Once your return package is delivered to our facility, it is inspected and approved. You will receive an automated email notification.

2. Payment Method: Refunds are issued strictly to the original payment method. If the original payment method is no longer available, store credit will be provided.

3. Late or Missing Refunds:

• Please allow up to 5 business days for your bank or credit card company to post the credit to your statement.

• If 5 business days have passed after approval and you still do not see the credit, check with your financial institution before contacting Customer Support.

Return Shipping Address & Label Rules

• Return Address:

  Fuse Lenses

  32050 US Hwy 19 N

  Palm Harbor, FL 34684

  United States

• Domestic US Returns: Fuse Lenses provides a prepaid return shipping label at no cost to you. Self-paid expedited shipping fees will not be reimbursed.

• International, US Territories, & APO/FPO/DPO:

  • Prepaid return labels are not available for international or military addresses. Return postage is the buyer's responsibility.

  • International customers are responsible for all customs duties, taxes, or import fees.

  • If Fuse Lenses is at fault for an error on an international order, an expedited replacement will be shipped without requiring a return.

Frequently Asked Questions

• Can I return my custom prescription lenses for a refund if I change my mind?

  • Yes! Prescription orders can be returned within 60 days of delivery. Please contact Customer Support before mailing them back.

• What happens if my prescription script changes shortly after receiving my glasses?

  • Your first prescription remake within 60 days is completely free! A second script change will count as your 1-time warranty redemption.

• Do I need to send my frames back if I want to swap my prescription lens color?

  • Yes. Prescription lenses are custom-cut and mounted to your specific physical frames, so your frames must be mailed in for all exchanges and remakes.