Discontinued Styles Note: If your original frame or lens color has been discontinued, you will be offered an equivalent replacement of equal or lesser value. Submitting a warranty replacement is fast and straightforward:. Submit Your Request: Contact

<h3 data-path-to-node="3" id="all-fuse-lenses-fuse-sunglasses-and-prescription-lenses-are-backed-by-our-lifetime-1-time-replacement-guaranteeno-questions-askedwhether-your-lenses-or-frames-get-scratcheddamagedor-lost-today-or-10-years-from-nowweve-got-you-covered">All Fuse Lenses, Fuse Sunglasses, and Prescription Lenses are backed by our Lifetime, 1-Time Replacement Guarantee,&#xA0;no questions asked!&#xA0;Whether your lenses or frames get scratched,&#xA0;damaged,&#xA0;or lost today or 10 years from now,&#xA0;we&apos;ve got you covered.</h3><h3 data-path-to-node="6" id="warranty-coverage-breakdown">Warranty Coverage Breakdown</h3><table data-path-to-node="7" class="fr-table-selection-hover"><thead><tr><td>Product Type</td><td>Warranty Terms</td><td>Notes &amp; Replacement Rules</td></tr></thead><tbody><tr><td>Standard Lenses</td><td>Lifetime, 1-Time Replacement</td><td>Covers scratches, damage, or wear. Same frame/lens value.</td></tr><tr><td>Fuse PRO &amp; AMP Lenses</td><td>Lifetime, 1-Time Replacement</td><td>Covers polarized &amp; anti-reflective coatings, scratches, or wear.</td></tr><tr><td>Fuse Sunglasses</td><td>Lifetime, 1-Time Replacement</td><td>Covers cracked frames, scratched lenses, or lost sunglasses!</td></tr><tr><td>Prescription Lenses</td><td>Lifetime, 1-Time Replacement</td><td>Must match original prescription script, frame, and lens color.</td></tr><tr><td>Extended Warranty Add-On</td><td>+1 Extra Year / Replacement</td><td>Adds 1 additional replacement. (Not available for Rx Lenses).</td></tr></tbody></table><blockquote data-path-to-node="8">Discontinued Styles Note: If your original frame or lens color has been discontinued, you will be offered an equivalent replacement of equal or lesser value.</blockquote><h3 data-path-to-node="10" id="how-to-file-a-warranty-claim-step-by-step">How to File a Warranty Claim (Step-by-Step)</h3>Submitting a warranty replacement is fast and straightforward:<ol start="1" data-path-to-node="12"><li>Submit Your Request: Contact Customer Support and select &quot;Request a Warranty Replacement&quot; as the message subject. The prompt to Request a Warranty will open your specific email provider&apos;s draft email to reach out to us to start the process from our Warranty page: <a data-fr-linked="true" href="https://fuselenses.com/pages/warranty-returns" id="isPasted">https://fuselenses.com/pages/warranty-returns</a>&#xA0;</li><li>Provide Order Details: Include your Original Order Number and your Current Shipping Address.</li><li>Verification &amp; Dispatch: Once our team verifies your warranty status, your replacement order will be processed and shipped!</li></ol><h3 data-path-to-node="14" id="color-changes--prescription-remakes">Color Changes &amp; Prescription Remakes</h3><ul data-path-to-node="15"><li>Standard / Non-Prescription Color Changes: If you just received your standard lenses and wish to swap colors using your warranty, you will be required to ship the original set back to us.</li><li>Prescription Remakes &amp; Script Changes:<ul data-path-to-node="15,1,1"><li>1st Script/Color Change (Within 60 Days): FREE within the 60-day vision guarantee period.</li><li>2nd Script Change: Counts as your 1-Time Lifetime Warranty Redemption.</li><li>Subsequent Script/Style Changes: 2nd exchange is 50% off retail pricing; 3rd+ exchanges are full price.</li><li>Frame Mail-In Required: Because prescription lenses are custom-surfaced to your physical frames, your frames must be mailed back in for any prescription exchanges or remakes.</li></ul></li></ul><h3 data-path-to-node="17" id="frequently-asked-questions">Frequently Asked Questions</h3><ul data-path-to-node="18"><li>What if I lost my sunglasses or dropped them in the ocean?<ul data-path-to-node="18,0,1"><li>You&apos;re covered!&#xA0;Our Lifetime,&#xA0;1-Time Warranty covers lost,&#xA0;stolen,&#xA0;or damaged frames and lenses.</li></ul></li><li>Can I upgrade my lens color or tier when submitting a warranty claim?<ul data-path-to-node="18,1,1"><li>Warranty redemptions are valid for a replacement of the same value and frame model as your original purchase.</li></ul></li><li>Can I purchase an Extended Warranty for prescription lenses?<ul data-path-to-node="18,2,1"><li>No, extended warranties are currently available for non-prescription lenses only.</li></ul></li></ul>

Warranty Coverage & Step-by-Step Replacement Instructions

60-Day Eligibility Window: Both standard items and Prescription orders can be returned for a refund within 60 days of delivery. Past 60 Days: Prescription orders and standard products are not eligible for a refund after 60 days. Return Merchandise Au

<h2 data-path-to-node="2" id="isPasted">We want you to buy with complete confidence! All standard lenses, sunglasses, and Prescription orders are backed by our 60-Day Money-Back Guarantee and Guaranteed Fit.&#xA0;Within 60 days of delivery,&#xA0;you may return your items or request exchanges/remakes to ensure perfect vision and fit.</h2><h3 data-path-to-node="6" id="policy-comparison-at-a-glance">Policy Comparison at a Glance</h3><table data-path-to-node="7"><thead><tr><td>Topic</td><td>Standard Lenses &amp; Sunglasses</td><td>Prescription (Rx) Lenses</td></tr></thead><tbody><tr><td>60-Day Return for Refund</td><td>&#x2705; Eligible (Unused, original packaging)</td><td>&#x2705; Eligible (Returnable within 60 days)</td></tr><tr><td>Accuracy &amp; Defect Guarantee</td><td>&#x2705; 100% Guaranteed</td><td>&#x2705; 100% Guaranteed (Fuse fixes errors at $0 cost)</td></tr><tr><td>Script / Color Exchanges</td><td>&#x2705; Free Exchanges (Within 60 days)</td><td>&#x2705; Tiered Structure (1st exchange FREE within 60 days)</td></tr><tr><td>Return Shipping Labels</td><td>&#x2705; Free Prepaid Label (Domestic US)</td><td>&#x2705; Free Prepaid Label (Domestic US)</td></tr><tr><td>Past 60 Days</td><td>Counts toward 1-Time Lifetime Warranty</td><td>Ineligible for refund; subject to warranty terms</td></tr></tbody></table><h3 data-path-to-node="9" id="returns-for-a-refund">Returns for a Refund</h3><ul data-path-to-node="10"><li>60-Day Eligibility Window: Both standard items and Prescription orders can be returned for a refund within 60 days of delivery.<ul data-path-to-node="10,0,1"><li>Past 60 Days: Prescription orders and standard products are not eligible for a refund after 60 days.</li></ul></li><li>Return Merchandise Authorization (RMA):<blockquote data-path-to-node="10,1,1">RMA Required: Please contact Customer Support before sending anything back. Every return requires an RMA number so our lab can track, inspect, and credit your package upon arrival.</blockquote></li><li>Non-Returnable Items:<ul data-path-to-node="10,2,1"><li>Purchases older than 60 days</li><li>Gift Cards</li><li>Self-paid expedited postage fees</li></ul></li><li>Reach out to Customer Service to Exchange or Return your lenses. Click the button to start a Return or Exchange on this page: <a data-fr-linked="true" href="https://fuselenses.com/pages/warranty-returns" style=" text-decoration: underline;" id="isPasted">Start a Return or Exchange</a>. It will open your email provider&apos;s draft email to start the return or exchange process.&#xA0;</li></ul><h3 data-path-to-node="12" id="prescription-accuracy-remakes--exchanges">Prescription Accuracy, Remakes, &amp; Exchanges</h3>We strive for 100% accuracy on all Prescription orders. Whether it is prescription accuracy, a manufacturing defect, or anything else. If Fuse gets it wrong, we will fix it at no cost to you!<h4 data-path-to-node="14" id="prescription-script-changes">Prescription Script Changes</h4><ul data-path-to-node="15"><li>1st Script Change (Within 60 Days): FREE.&#xA0;Your first remake within 60 days is always covered at no charge.</li><li>2nd Script Change: Counts as your 1-Time Lifetime Warranty Redemption.</li></ul><h4 data-path-to-node="16" id="style-tint--color-changes">Style, Tint, &amp; Color Changes</h4>Because prescription lenses are custom-surfaced specifically for your doctor&apos;s script,&#xA0;frame,&#xA0;and color choice,&#xA0;style and color exchanges follow this tiered structure:<ul data-path-to-node="18"><li>1st Exchange: FREE within 60 days.</li><li>2nd Exchange: 50% OFF current full retail pricing.</li><li>3rd+ Exchanges: Full retail price.</li></ul><blockquote data-path-to-node="19">Frame Mail-In Requirement: Because prescription lenses are custom-made to fit your exact frames for perfect optical alignment, your frames must be sent back in for any prescription exchanges or remakes.</blockquote><h3 data-path-to-node="21" id="exchanges--guaranteed-fit-standard-lenses">Exchanges &amp; Guaranteed Fit (Standard Lenses)</h3><ul data-path-to-node="22"><li>In-House Custom Fit Resolution: Because we custom-cut lenses in our Palm Harbor, Florida lab, we can easily resolve fit issues! If your standard lenses do not fit your frames properly, contact us so we can verify your frame details and send you the correct size or bring the frame in for a custom fit.</li><li>Standard Exchange Rules:<ul data-path-to-node="22,1,1"><li>Exchanges within 60 days are valid for the same frame model.&#xA0;If upgrading to a higher lens tier (e.g.,&#xA0;Standard to PRO/AMP),&#xA0;the buyer pays the price difference.</li><li>After 60 days, exchanges are processed as a 1-Time Lifetime Warranty Redemption for an item of equal value.</li></ul></li></ul><h3 data-path-to-node="24" id="refund-processing--timelines">Refund Processing &amp; Timelines</h3><ol start="1" data-path-to-node="25"><li>Inspection &amp; Approval: Once your return package is delivered to our facility, it is inspected and approved. You will receive an automated email notification.</li><li>Payment Method: Refunds are issued strictly to the original payment method.&#xA0;If the original payment method is no longer available,&#xA0;store credit will be provided.</li><li>Late or Missing Refunds:</li></ol><ul data-path-to-node="26"><li>Please allow up to 5 business days for your bank or credit card company to post the credit to your statement.</li><li>If 5 business days have passed after approval and you still do not see the credit,&#xA0;check with your financial institution before contacting Customer Support.</li></ul><h3 data-path-to-node="28" id="return-shipping-address--label-rules">Return Shipping Address &amp; Label Rules</h3><ul data-path-to-node="29"><li>Return Address:<blockquote data-path-to-node="29,0,1">Fuse Lenses32050 US Hwy 19 NPalm Harbor, FL 34684United States</blockquote></li><li>Domestic US Returns: Fuse Lenses provides a prepaid return shipping label at no cost to you. Self-paid expedited shipping fees will not be reimbursed.</li><li>International, US Territories, &amp; APO/FPO/DPO:<ul data-path-to-node="29,2,1"><li>Prepaid return labels are not available for international or military addresses. Return postage is the buyer&apos;s responsibility.</li><li>International customers are responsible for all customs duties,&#xA0;taxes,&#xA0;or import fees.</li><li>If Fuse Lenses is at fault for an error on an international order,&#xA0;an expedited replacement will be shipped without requiring a return.</li></ul></li></ul><h3 data-path-to-node="31" id="frequently-asked-questions">Frequently Asked Questions</h3><ul data-path-to-node="32"><li>Can I return my custom prescription lenses for a refund if I change my mind?<ul data-path-to-node="32,0,1"><li>Yes!&#xA0;Prescription orders can be returned within 60 days of delivery.&#xA0;Please contact Customer Support before mailing them back.</li></ul></li><li>What happens if my prescription script changes shortly after receiving my glasses?<ul data-path-to-node="32,1,1"><li>Your first prescription remake within 60 days is completely free!&#xA0;A second script change will count as your 1-time warranty redemption.</li></ul></li><li>Do I need to send my frames back if I want to swap my prescription lens color?<ul data-path-to-node="32,2,1"><li>Yes. Prescription lenses are custom-cut and mounted to your specific physical frames, so your frames must be mailed in for all exchanges and remakes.</li></ul></li></ul>

Return & Exchange Policy: Fit Guarantee, Refunds, & Shipping Instructions

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