What is the warranty policy?Updated 7 hours ago

Fuse PRO Polarized + Anti-Reflective Coating Warranty:

Fuse PRO Polarized + Anti-Reflective Coating lens purchases include a lifetime, 1-time replacement guarantee. It doesn’t matter if something happens today, tomorrow, or 10 years from now -- we’ve got your back.

Standard Warranty:

All lens purchases include a lifetime, 1-time replacement guarantee, no questions asked.

*** If the product has been discontinued, you will be offered a replacement of the same or lesser value.

Extended Warranty:

On top of that, we allow you to extend your standard warranty for another year! Just add the extra warranty to your cart, and we will add another 1-year, 1-time replacement to your purchase. For Fuse PRO lenses, this add-on is for one extra lens replacement over the lifetime of your lenses. Extended warranties cannot be purchased for Prescription lenses at this time.

Prescription Warranty

Prescription lenses are covered by a lifetime, 1-time replacement warranty. Warranty redemptions must be for the same prescription, frame, and lens color as the original order.

Fuse Sunglasses Warranty

All Fuse Sunglasses include a lifetime, 1-time replacement warranty, no questions asked! Whether your frame is cracked, scratched, or just lost, you're covered!

Warranty Process

Warranty redemptions may only be used for a lens of the same value and for the same frame as the original purchase.

If your lenses become damaged at any time during the warranty period, simply contact us, choosing "Request a Warranty Replacement" as the subject of your message. Please include your order number (if you have it) and your current address in your message.

All we need to do is verify the warranty status, and we'll be able to send you a fresh set of lenses! If you just received your lenses and want to change the color for the warranty, we will require the original set shipped to be returned to us.

Prescriptions: Sometimes, your prescription needs a change after you receive your lenses; your first remake within 60-days is always free. A second prescription change will count against your warranty redemption.

Style & Color Changes

Changed your mind about lens color, tint, or style? Because your prescription lenses are custom-made specifically for you, your prescription, and your frames to order, exchanges are limited to:

1st Exchange: Free within 60-days
2nd Exchange: 50% off current full retail pricing
3rd+ Exchange: Full price

Prescription lenses are always custom-made for your prescription and for your exact frames to ensure perfect fit and perfect vision. For any prescription exchanges, we do require your frames to be sent back in.

Was this article helpful?

Yes