What to do if your order shows "delivered" but you did not receive itUpdated 5 months ago

We're so sorry for the inconvenience! Unfortunately, once your order leaves our lab, it is out of our control. This doesn't mean we don't have your back, though. The good news is that in most cases this can be human error or a false scan, and the package is found within the next business day, following these steps:

1. Confirm your shipping address, entered at checkout, is correct. 
2. Confirm the tracking on this page says delivered: https://tools.usps.com/go/TrackConfirmAction_input 
3. Contact USPS at the location associated with the last zip code on the tracking above: https://m.usps.com/m/POLocatorAction 
4. Confirm with the location that they don't indeed have it 

Once you check off all these steps above, let us know! We'll take it from there.

You can opt to add Shipping Protection for $1.99 which will cover your package against theft, loss, or damage.