Fuse Lenses logo
Fuse Lenses logo

All articles

Will I get my case/original lenses back?Updated 15 days ago

We ask that you do not send any cases with your frames.

The bubble sleeve included in the mailing box is intended to protect your frames during shipping. If you do send a case, Fuse Lenses does not accept any liability for it. 

If your frames include original lenses, we will do our best to always send them back! (Whether they are broken or in pristine condition.) In some cases, we do require frames to have the original lenses in order to create lenses for your frames. We unfortunately cannot guarantee that the original lenses will not break or be damaged during processing. 


If you have any questions about this, please reach out to customer service.

ORDER CUSTOM LENSES


Was this article helpful?
Yes
No

Contact Us

  • Contact Us
    Need help finding lenses or have an issue with the lenses you have received? We are here to help Monday-Friday 9-5pm EST
    • For faster service, please provide any important information such as:
    • Model info/Lens size listed/photos
    • Updated address
    • Any pertinent information that may be needed