Fuse Lenses logo
Fuse Lenses logo

All articles


What if I can't redeem my reward points

A common problem may be that your account isn't set up yet! You start earning reward points with us with any purchase, even before setting up an account. First, verify you've created an account at https://www.fuselenses.com/account/login. 1. Log out

How does the referral program work?

All you have to do is log in to your account and click on the person icon on the top right bar to launch the rewards portal. Once the launcher is opened, you can scroll down to the referral area to get your referral link and either email or share the

How do I add points from my purchase? (I wasn't logged into my rewards account at checkout)

You can contact customer service to add points to your account. Please note, rewards points are awarded when your order is shipped and are not immediately available after purchase. If you were signed in at the time of purchase, please allow up to 5 b

How do I apply my reward points to past purchases?

You can contact customer service for a partial refund of your order based on the points you had available at the time of purchase. (Or, you can always wait and be able to get even more $$ off your next order!). Please note, only reward points in your

Do reward points expire?

Please note, the only thing that can expire is your VIP level. Your level is based on your yearly spending with us. You must continue to spend above the minimum amount for your tier for the current year period in order to retain your VIP status.

How long do reward points take to show in my account?

Each lens purchase with Fuse Lenses is custom-cut to order and takes around 4-5 business days to finish processing and leave our lab. Please allow up to 10 business days for your reward points to show in your account.

What if I can't login to my rewards account?

If you forgot your password, you can use the options on the screen to reset your password. If something just isn't working, it can help to clear your cached files. Please try both resetting your password and clearing your cache before contacting cust

Can reward points be used with discounts?

Just use the slider at checkout to apply your reward or if there is a sitewide sale, you will be given the option to redeem a gift card that can be used during sales.

What are the reward VIP tiers?

Everyone with a Fuse Rewards account starts at Explorer level. Once you spend $200-299 with us this year, you are Adventurer level!. *This tier does not include Prescription. Once you spend $300 with us this year, you are Trailblazer level!. *This ti

How do I earn reward points?

For an overview of the rewards program, including how to earn points, click on the person icon to open the rewards launcher Here are the ways you can earn points:Spend MoneyEarn a base of 5 points for every dollar you spend on FuseLenses.comMake an A

How do I redeem my reward points?

First, make sure to log in to your account at checkout or prior to. Once you've racked up points with us, just go to checkout and redeem at checkout or if we are running a sitewide sale, you can select a gift card amount to apply to the purchase from

Contact Us

  • Contact Us
    Need help finding lenses or have an issue with the lenses you have received? We are here to help Monday-Friday 9-5pm EST
    • For faster service, please provide any important information such as:
    • Model info/Lens size listed/photos
    • Updated address
    • Any pertinent information that may be needed